Forrester

For CIO Professionals

Tool:Model: The Estimated Changing Revenue Mix Of Global IT Services, 2009 To 2020

For CIO Professionals

Report:Mobile Is The New Face Of Engagement

CIOs Must Plan Now For New Systems Of Engagement

By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

• Downloads: 3638
• Comments: 3
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For Security & Risk Professionals

Playbook:The Data Security And Privacy Playbook

Protect And Manage Your Critical Information Assets

Data is the lifeblood of today's digital businesses, and for economic and even political gain, highly skilled cybercriminals are determined to steal it. Meanwhile, customers around the globe have...

For Infrastructure & Operations Professionals

Report:The Rise Of Wannabe And Maverick Mobile Workers

An Empowered Report: How Vendors Will Meet The Requirements Of Emerging Segments Of Mobile Workers

Enterprise mobility momentum continues to grow, evidenced by increased corporate support for a broad array of smartphones; expanding support of mobile applications for employees, customers, partners,...

• Downloads: 714

For Sourcing & Vendor Management Professionals

Report:IT Services Firm Changes: What SVMs Must Know

The Coming Upheaval In Tech Services

Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotiating...

• Downloads: 425

For CIO Professionals

Tool:The Top 10 Services Vendors In 2010 And 2020

For Marketing Leadership Professionals

Tool:Evaluated Vendors: Product Information And Selection Criteria

For Infrastructure & Operations Professionals

Playbook:The Business Technology Resiliency Playbook

Build The Always-On, Always-Available Extended Enterprise

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

For Marketing Leadership Professionals

Report:The Forrester Wave™: Community Platforms, Q4 2010

Lithium And Jive Lead The Way, With KickApps Close Behind

In Forrester's 60-criteria evaluation of community platform vendors, we found that Lithium Technologies and Jive Software led the pack because of their mature tool sets and depth of services offered....

• Downloads: 1541

For Application Development & Delivery Professionals

Report:It's The Dawning Of The Age Of BI DBMS

Complement Your RDBMS-Based BI With More Agile DBMS Technologies

We know how to address the key business intelligence (BI) challenges of the past 20 years, such as stability, robustness, and rich functionality. Agility and flexibility challenges now represent BI's...

• Downloads: 1370

For Security & Risk Professionals

Tool:Forrester Wave™: Message Archiving Software, Q1 '11

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: EMEA Workplace Services, Q2 '13

For Enterprise Architecture Professionals

Report:Cloud Computing Road Map For Enterprise Architects

The purpose of this road map is to illustrate the implementation timing of the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) technologies evaluated in Forrester's...

• Downloads: 172

For CIO Professionals

Tool:Assess Your Common Areas Of Needed SharePoint Support

For Sourcing & Vendor Management Professionals

Report:SVMs Need To Work Harder To Understand Stakeholder Needs

A Fact-Based Approach To Workforce Technology Needs Assessment

How well do you know your stakeholders? Business users today expect consumer-like usability and functionality from their work tools. And much of what they want to use can be purchased with a credit...

• Downloads: 119

For CIO Professionals

Report:The Personal Cloud: Transforming Personal Computing, Mobile, And Web Markets

An Empowered Report: Sizing The Opportunity As Individuals Embrace New Services For Managing Their Work And Personal Digital Lives

The personal computing experience for individuals is broken, ruptured by the fragmentation of personal information across PCs and mobile devices and the scattering of content across a multitude of...

• Downloads: 2472

For CIO Professionals

Tool:Budget Cuts, Rising Business Demand, And Too-High Operating Costs Mean IT Needs Help

For CIO Professionals

Tool:Social Media Usage Spans Age And Seniority

For Security & Risk Professionals

Tool:Two-Thirds Of Organizations Rate Regulatory Compliance As A Top Priority

For Vendor Strategy Professionals

Client Inquiry:Market Allocation Of Web Browser Brands In China

What is the market allocation of web browser brands and versions in China?

For CIO Professionals

Report:The HERO Index: Finding Empowered Employees

Empowered Employees Solve Customer Problems: Find Them And Help Them

Groundswell technologies — social, mobile, video, and cloud — put tremendous power in the hands of customers. Only empowered employees can respond at the speed of empowered customers...

• Downloads: 933

For CIO Professionals

Tool:Email On-Premises Is More Expensive Than Cloud Email For Most Firms

For eBusiness & Channel Strategy Professionals

Report:Understand Communication Channel Needs To Craft Your Customer Service Strategy

Consumers' preferences for customer service channels are rapidly changing. And it's not just the younger generation of consumers — there's disruption and change across all ages and...

• Downloads: 327
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For CIO Professionals

Report:Social Technologies Will Penetrate IT Management Tools

A Tweet or any other status update, by design, is a small packet of information. When collected and put in a business context — particularly complex collaborative situations like IT project...

• Downloads: 644

For eBusiness & Channel Strategy Professionals

Tool:A Variety Of Technology Payment Models Are Preferred By Online Retailers