Forrester

For Infrastructure & Operations Professionals

Report:The CaaS Market Heats Up

Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives

Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

• Downloads: 957

For Infrastructure & Operations Professionals

Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

Executive Overview: The Workforce Enablement Playbook

BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

• Downloads: 75

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 80

For Infrastructure & Operations Professionals

Report:Updated Q3 2011: Backup Versus Archiving: Firms Need Separate Strategies For Each

"What's the difference between a backup and an archive?" and "Do I need to have separate backups and archives?" are two common questions that Forrester receives from enterprise clients. Despite the...

• Downloads: 579
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For Infrastructure & Operations Professionals

Tool:TechRadar™: Creation Phase Technologies

For Infrastructure & Operations Professionals

Report:People Are Bringing Macs To Work — It's Time To Repeal Prohibition

An Empowered, Laissez -Faire Approach Will Forestall Insurrection

Mac users are drinking furniture polish in back hallways, getting their fix from fellow bootleggers who have blazed the trails around IT's prohibition. End user computing professionals steeped in two...

• Downloads: 736

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 857

For Infrastructure & Operations Professionals

Tool:PC Backup Is Poised For Leaps In Adoption

For Infrastructure & Operations Professionals

Report:TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q4 2011

Maturity, Acquisitions, And Enterprise Experience Drive Cloud Use Forward

With interest in and priority for investment in cloud rising, concern and challenges remain regarding what is (and isn't) a cloud computing service and which options are safe, mature choices. To help...

• Downloads: 1673
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For Infrastructure & Operations Professionals

Tool:Current Use Of Hosted And As-A-Service Model For Communications

For Infrastructure & Operations Professionals

Report:Update Q4 2010: The Universe Of Corporate PC Backup Options

Protecting The Corporate PCs Is As Important As Protecting Servers

What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...

• Downloads: 454

For Infrastructure & Operations Professionals

Tool:TechRadar™: Cloud Computing, Q4 '11 Technologies Evaluated

For Infrastructure & Operations Professionals

Report:Build A Corporate App Store Into Your Workforce Computing Strategy

I&O Should Manage Mobile Complexity Through A Corporate App Store

Today, employees are using personally owned smartphones and tablets at work, and firms are leveraging an array of mobile applications to interact with employees, customers, partners, and suppliers....

• Downloads: 346
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For Infrastructure & Operations Professionals

Report:Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

Landscape: The Business Technology Resiliency Playbook

This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

• Downloads: 373
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For Infrastructure & Operations Professionals

Report:Corporate Desktop Operating System And Browser Trends, Q2 2010 To Q2 2011

I&O Execs Need To Prepare For Heterogeneous Environments As They Plan Their Next-Generation Desktop Strategies

Most infrastructure and operations (I&O) managers are in the late planning stage or early deployment phase of their next-generation desktop. This long overdue transformation will introduce...

• Downloads: 818
• Comments: 1

For Infrastructure & Operations Professionals

Report:Market Overview: Cloud-Based Email Vendors

A Look At The Players And The Criteria You Should Use To Differentiate Them

Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

• Downloads: 1288
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For Infrastructure & Operations Professionals

Tool:Mobility Services And Cloud-Based Delivery Models Are A Focus For Many Enterprises

For Infrastructure & Operations Professionals

Report:Update 2011: Q&A: SharePoint Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

• Downloads: 302

For Infrastructure & Operations Professionals

Tool:Video Deployments Will Move Toward Services Models In The Future

For Infrastructure & Operations Professionals

Tool:TechRadar™: Survival Phase Technologies

For Infrastructure & Operations Professionals

Report:Build The Always-On, Always-Available Extended Enterprise

Executive Overview: The Business Technology Resiliency Playbook

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

• Downloads: 404
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For Infrastructure & Operations Professionals

Report:Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

Business Case: The Workforce Enablement Playbook

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce computing strategy. Supporting the growing number and increasing diversity...

• Downloads: 770

For Infrastructure & Operations Professionals

Report:Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's Forrsights...

• Downloads: 1425
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For Infrastructure & Operations Professionals

Report:Develop Your Workforce Computing Balanced Scorecard

Performance Management: The Workforce Enablement Playbook

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce computing initiatives. Identifying and implementing a comprehensive, relevant...

• Downloads: 122

For Infrastructure & Operations Professionals

Report:Market Overview: Midrange Storage, Q3 2011

Unified Storage Architectures Enable Private Cloud Environments

The storage industry is undergoing a transition. Infrastructure and operations (I&O) execs know that storage is a core component of enabling private cloud environments. But to achieve cloud...

• Downloads: 748