Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (6)

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Information Management
Past 18 months
John Kindervag

For Security & Risk Professionals
Report:Dissect Data To Gain Actionable INTEL
Forrester's Data Security And Control Framework
Heidi Shey, John KindervagAugust 09, 2012
Forrester segments the problem of securing and controlling data into three areas: 1) defining the data; 2) dissecting and analyzing the data; and 3) defending and protecting the data. We refer to...
- Downloads: 305
- Rating:
For Security & Risk Professionals
Report:Kill Your Data To Protect It From Cybercriminals
Strategic Plan: The Data Security And Privacy Playbook
John KindervagJuly 12, 2012
As cybercriminals have become more skillful and sophisticated, they have eroded the effectiveness of our traditional perimeter-based security controls. The constantly mutating threat landscape...
- Downloads: 920
For Security & Risk Professionals
Report:Strategy Deep Dive: Define Your Data
Rethinking Data Discovery And Classification For Data Security
Heidi Shey, John KindervagApril 05, 2013
Defining data via data discovery and classification is an often overlooked, yet critical, component of data security and control. Security and risk (S&R) pros can't expect to adequately protect data...
- Downloads: 175
- Rating:
For Security & Risk Professionals
Report:Simplify Cybersecurity With PCI
Policy And Procedures US Government Spotlight: The Security Architecture And Operations Playbook
Heidi Shey, John KindervagOctober 11, 2012
US federal law, specifically the Federal Information Security Management Act (FISMA), requires US federal government agencies to adhere to National Institute of Standards and Technology (NIST)...
- Downloads: 230
For Security & Risk Professionals
Report:Control And Protect Sensitive Information In The Era Of Big Data
Future Look: The Data Security And Privacy Playbook
John KindervagJuly 12, 2012
This report outlines the future look of Forrester's solution for security and risk (S&R) executives seeking to develop a holistic strategy to protect and manage sensitive data. In the...
- Downloads: 1606
- Rating:
For Security & Risk Professionals
Report:Protect And Manage Your Critical Information Assets
Executive Overview: The Data Security And Privacy Playbook
Stephanie Balaouras, John KindervagJune 28, 2012
Data is the lifeblood of today's digital businesses, and for economic and even political gain, highly skilled cybercriminals are determined to steal it. Meanwhile, customers around the globe have...
- Downloads: 492
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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

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For Security & Risk Professionals

Report:Dissect Data To Gain Actionable INTEL

For Security & Risk Professionals

Report:Kill Your Data To Protect It From Cybercriminals

For Security & Risk Professionals

Report:Strategy Deep Dive: Define Your Data

For Security & Risk Professionals

Report:Simplify Cybersecurity With PCI

For Security & Risk Professionals

Report:Control And Protect Sensitive Information In The Era Of Big Data

For Security & Risk Professionals

Report:Protect And Manage Your Critical Information Assets

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