Forrester

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 43

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For Enterprise Architecture Professionals

Report:Make EA Business-Focused, Strategic, And Pragmatic

Future Look: The EA Practice Playbook

This report outlines the future look of Forrester's solution for enterprise architecture (EA) professionals building a high-performance EA practice. It will help you understand the future of EA in...

• Downloads: 662
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For CIO Professionals

Report:Building An IT Portfolio Management Function

The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...

• Downloads: 1789
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For Enterprise Architecture Professionals

Report:Readiness Assessment For Information Strategy And Architecture Toolkit

Developing a cohesive information strategy that can deliver on current and future business needs is challenging. Building an information architecture is a highly collaborative endeavor, and to...

• Downloads: 57

For Enterprise Architecture Professionals

Tool:Top EA Drivers

Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2680

For CMO Professionals

Report:Marketing And IT Must Align For Business Success

Mastering The Customer Data Flow Requires Marketing And IT To Join Forces

Today's marketing organization must use technology to deliver compelling brand experiences and drive business growth. Today's IT organizations must tune their efforts to needs of the business. This...

• Downloads: 516

For CIO Professionals

Tool:Front-Office Employees Are Using Social Technologies To Help Answer Questions

For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 646

For Security & Risk Professionals

Report:Job Description: Chief Privacy Officer

Skills And Staffing: The Data Security And Privacy Playbook

This report discusses skills and staffing implications of Forrester's solution for security and risk (S&R) professionals to act in developing their organization's data security and privacy strategy....

• Downloads: 211

For Sourcing & Vendor Management Professionals

Report:The SVM Organization's Future In 2020

Vision: The SVM Practice Playbook

Over the next years, Forrester expects IT organizations as we know them today to change dramatically, a result of a new wave of emerging technologies and a shift in the way employees use technology....

• Downloads: 275
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For Application Development & Delivery Professionals

Tool:Baby Boomer Retirement Will Affect More Than 75% Of Firms By 2015

For CIO Professionals

Report:Why Strategic Functions Fail

Part 3 Of A Three-Part Series On Why Key IT Roles Fail

Certain roles in IT can significantly change the organization for good or bad. Through a combination of surveys, interviews, and consulting engagements, we gathered in-depth information on the common...

• Downloads: 1014

For Infrastructure & Operations Professionals

Report:Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

How Service Portfolio Management Transitioned Cisco IT To A Partner Player

Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

• Downloads: 292

For Security & Risk Professionals

Report:Job Description: Security Architect

Organization: The Security Architecture And Operations Playbook

This report outlines the organizational implications of Forrester's solution for security and risk (S&R) executives working to rethink their security architecture and improve the effectiveness of...

• Downloads: 497

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For Sourcing & Vendor Management Professionals

Report:Chargeback Improves Visibility On Mobile Costs And Usage

Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs

Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback...

• Downloads: 295
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For Enterprise Architecture Professionals

Report:EA Skills Development Tool Kit

A Catalogue Of Skills Development Plans And Techniques Based On Insights From EA Managers

This tool kit will help address how to develop the skills needed to prime the EA team for success. We provide a variety of proven and tested architecture skills development techniques suggested by...

• Downloads: 86
• Comments: 2
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For CIO Professionals

Tool:The Majority Of ANZ Enterprises Use X86 Server Virtualization

For eBusiness & Channel Strategy Professionals

Tool:"Cautious Optimism" Defines Insurer Sentiment In 2010

For Enterprise Architecture Professionals

Tool:Corporate Management's Support For EA Is Low

For Enterprise Architecture Professionals

Tool:Performance Improvements For A Variety Of Lean Tools Before And After EI

For Security & Risk Professionals

Report:Role Job Description: Chief Information Security Officer

The role of the chief information security officer (CISO) is increasingly central to many organizations; however, it has many guises. No two CISOs have exactly the same roles and responsibilities,...

• Downloads: 653

For Infrastructure & Operations Professionals

Report:Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization

Despite the IT infrastructure and operations (I&O) budget traditionally representing 70% of total IT spending and overall IT expenditure becoming a greater percentage over overall corporate spend,...

• Downloads: 649
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