Forrester

For Application Development & Delivery Professionals

Report:How To Become A BT Leader — And Leave IT Order-Taking Behind

Three Cases Show The Path To App Delivery's High-Value Career Choices

How application development and delivery professionals serve the business is changing, calling for new delivery methods, organizational models, roles, and processes. The change: App delivery pros...

• Downloads: 604

For CIO Professionals

Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...

• Downloads: 361

For Infrastructure & Operations Professionals

Report:Develop Your Business Technology Resiliency Balanced Scorecard

Performance Management: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

• Downloads: 423
• Rating:

For Enterprise Architecture Professionals

Report:Natural Resources Firm Applies Capability Maps To Bring Order To Its Business Environment

Distributed and fast-paced business organizations are a major challenge for IT. Distributed business units tend to see the world from their viewpoint, creating overlapping and sometimes competing...

• Downloads: 350

For Security & Risk Professionals

Report:Create New Mobile Operations And Security Professionals

Skills And Staffing: The Mobile Operations And Security Playbook

This report outlines the skills and staffing needs for Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and operations...

• Downloads: 526
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For Security & Risk Professionals

Report:How To Market Security To Gain Influence And Secure Budget

Traditional security awareness initiatives focus on end user activities that help to create a security culture. Unfortunately, these activities don't succeed in obtaining buy-in or engagement from...

• Downloads: 777
• Comments: 1

For Infrastructure & Operations Professionals

Report:Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard

The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...

• Downloads: 62

For CIO Professionals

Tool:IT Budgets Are On The Rise Again In ANZ

For CIO Professionals

Tool:Three Ways Of Looking At IT Budgets

For CIO Professionals

Report:Measure BT Strategic Planning Outcomes

Benchmarks: The BT Strategic Planning Playbook

This report is designed to help CIOs measure and report on the outcomes realized through the BT strategic plan. Specifically, it demonstrates how to link IT initiatives from the strategic plan to the...

• Downloads: 525
• Rating:

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

• Downloads: 814
• Rating:

For Sourcing & Vendor Management Professionals

Report:PRC IT Services Report: 2010

This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

• Downloads: 27

For CIO Professionals

Report:Develop Capabilities And Services To Deliver The Technology Road Map

Build/Buy Capabilities: The BT Strategic Planning Playbook

Forrester's BT Strategic Planning playbook helps CIOs build a BT technology road map — starting with business goals and identifying the business and technology strategies to achieve the goals....

• Downloads: 1124

For Enterprise Architecture Professionals

Tool:KPIs In Use Versus Corporate Support For EA

For CIO Professionals

Report:Six Business Technology Trends That Will Propel Your Firm In 2013

From Technology Foundations To Business Outcomes

Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

• Downloads: 767
• Comments: 3
• Rating:

For Application Development & Delivery Professionals

Report:Hiring Creative Developers

10 Questions You Should Ask Prospective Developers

High-performance software development organizations get that way because of their culture. One of the most important ways that frontline managers can help evolve a culture toward high performance is...

• Downloads: 354

For Security & Risk Professionals

Report:Build A High-Performance Security Organization

Executive Overview: The S&R Practice Playbook

Today, business leaders expect the CISO to not only protect the organization from run-of-the-mill hackers but to also protect its brand and competitive advantage in the marketplace — all while...

• Downloads: 596
• Rating:

For Infrastructure & Operations Professionals

Report:Strategic Benchmarks 2013: IT Infrastructure

Benchmarks: The IT Infrastructure Playbook

This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...

• Downloads: 216

For Application Development & Delivery Professionals

Report:What's Ahead For PPM?

Open Yet Integrated Is the Name Of The Game

In 2011, project portfolio management (PPM) solutions bring more options to potential customers; however, these choices also force application delivery leaders to think longer term before investing....

• Downloads: 918

For Sales Enablement Professionals

Tool:Besides Mobile Email And Calendaring, Other Applications Are Gaining In Popularity

For CIO Professionals

Tool:The Majority Of ANZ Enterprises Use X86 Server Virtualization

For CIO Professionals

Report:Building An IT Portfolio Management Function

The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...

• Downloads: 1789
• Rating:

For Enterprise Architecture Professionals

Report:Build The Case For Emerging Technology

Business Case: The Emerging Technology Playbook

The business appetite for new technology to fuel innovation, generate growth, engage with customers, and create differentiation is insatiable. According to our survey data, however, your business is...

• Downloads: 336
• Comments: 2
• Rating:

For Enterprise Architecture Professionals

Report:Let The Adjacent Possible Guide Your Information Strategy

Strategic Plan: The Information Strategy And Architecture Playbook

A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

• Downloads: 480
• Comments: 1
• Rating: