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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

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Industry

2 results in Everything

  • IT Management
  • CIO
  • Holger Kisker

  • For CIO Professionals

    Report:The Changing Cloud Agenda

    Cloud Computing Shifts From Cost To Innovation

    Holger KiskerApril 24, 2012

    Cloud computing continues to grow at a tremendous speed. But as the market and the understanding of cloud computing grows, the drivers and deployment scenarios that framed the initial cloud agenda...

    • Downloads: 1280
    • Comments: 2
    • Rating:

  • For CIO Professionals

    Report:The IT-Driven Energy Revolution

    Translating Utilities' Business Transformation Into IT Opportunities

    Holger KiskerFebruary 21, 2012

    The utilities industry is going through a massive business transformation based on the digitization and the convergence of energy and information networks. Smart computing technology enables...

    • Downloads: 676

  • For CIO Professionals

    Charts & Figures:Different Stakeholders Are Involved In IT Purchases In The Energy Industry

    Translating Utilities' Business Transformation Into IT Opportunities

    Holger KiskerFebruary 21, 2012
 
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