Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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  • Sourcing & Procurement
  • Marketing Leadership
  • For Marketing Leadership Professionals

    Tool:Attributes To Consider When Compiling Your ESP RFP

  • For Marketing Leadership Professionals

    Report:When And How To Run A DSP Head-To-Head Test

    Follow These Simple Rules To Set Yourself Up For Success

    Digital media buyers are hungry for tools that make buying, management, and optimization simpler. Enter demand-side platforms (DSPs). DSPs improve the complex media buying technology stack by...

    • Downloads: 280
  • For Marketing Leadership Professionals

    Report:Take Control Of Your Social Marketing Program

    Social Marketing Management Vendor Landscape

    As interactive marketers' social programs have become more mature, a breed of vendors has cropped up to help them manage their increasingly complex social presences. Social publishing platforms and...

    • Downloads: 990
  • For Marketing Leadership Professionals

    Charts & Figures:Different Vendor Types Come With Tradeoffs

  • For Marketing Leadership Professionals

    Report:Evaluating Your Interactive Agency

    How Interactive Marketers Should Regularly Evaluate Their Agencies

    Interactive marketers rely on their agencies for a variety of crucial services yet often fail to evaluate their agency performance after the contract has been signed. By not formally evaluating their...

    • Downloads: 474
    • Comments: 1
  • For Marketing Leadership Professionals

    Report:Automation Helps Marketers Scale Organic Search

    Marketers can now use standalone technologies to automate the SEO audits, prioritize SEO tactics, and measure results — efforts that have been available primarily through services engagements...

    • Downloads: 484
  • For Marketing Leadership Professionals

    Report:Which Providers To Tap For Social Gaming

    Decoding A Complex Landscape Of Developers And Publishers

    Marketers are confused by the social gaming developer and publisher landscape, and it's no wonder. With surging consumer adoption and an explosive market that's forecast to reach $4 billion by 2015,...

    • Downloads: 448
  • For Marketing Leadership Professionals

    Report:Audience Data Management: A Must-Have For Publishers

    It's Not Just For Buyers Anymore

    As digital publishers dive into audience selling opportunities, managing disparate audience data sources is becoming a necessity. New data management platforms promise to help publishers more easily...

    • Downloads: 422
  • For Marketing Leadership Professionals

    Report:The Forrester Wave™: Demand-Side Platforms, Q4 2011

    MediaMath, Turn, and DataXu Vie For Top Honors

    In Forrester's 48-criteria evaluation of demand-side platform (DSP) vendors, we found that MediaMath, Turn, and DataXu led the pack because of the breadth of their media access, the depth and acumen...

    • Downloads: 997
  • For Marketing Leadership Professionals

    Client Inquiry:Who Are The People Responsible For Purchasing Marketing Applications And Cross-Channel Platforms?

    Who (job title, level, and role) are the (across multiple industries) IT professionals that influence selection, purchasing, and implementation decisions regarding marketing applications and...

    • For Marketing Leadership Professionals

      Report:The Forrester Wave™: Co-Creation Contest Vendors, Q3 2011

      eYeka, jovoto, Hyve, And ChallengePost Lead, With Redesignme And Napkin Labs Performing Well

      In Forrester's 34-criteria evaluation of co-creation contest vendors, we found that eYeka, jovoto, Hyve, and ChallengePost were clear Leaders, due to their full-service approach to the market. Strong...

      • Downloads: 350
     
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