Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (2)
Charts & Figures (4)

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Marketing Organization & Culture
Customer Insights
Consumer Electronics & Technology

For Customer Insights Professionals
Report:Personal Identity Management
Preparing For A World Of Consumer-Managed Data
Fatemeh KhatiblooSeptember 30, 2011
Consumers are leaving an exponentially growing digital footprint across channels and media, and they are awakening to the fact that marketers use this data for financial gain. This, combined with...
- Downloads: 710
For Customer Insights Professionals
Report:Personal Identity Management Success Starts With Customer Understanding
Fatemeh KhatiblooJanuary 18, 2012
With the increase in high-profile data breaches and the recent Federal Trade Commission (FTC) settlements that hold Facebook, Google, and Twitter accountable to strict privacy audit guidelines,...
- Downloads: 357
- Rating:
For Customer Insights Professionals
Charts & Figures:Consumer Concerns About Data Sharing Vary
Fatemeh KhatiblooJanuary 18, 2012

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

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For Customer Insights Professionals

Report:Personal Identity Management

For Customer Insights Professionals

Report:Personal Identity Management Success Starts With Customer Understanding

For Customer Insights Professionals

Charts & Figures:Consumer Concerns About Data Sharing Vary

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