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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

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  • Healthcare & Life Sciences
  • Dane Anderson

  • For CIO Professionals

    Report:Public Sector IT Opportunity: South Korea Data Tables

    Dane AndersonSeptember 1, 2010

    These are the data tables for the report, "Public Sector IT Opportunity: South Korea." The report provides a comprehensive background of public sector dynamics in South Korea in order to enable...

    • Downloads: 7

  • For CIO Professionals

    Report:Australia Healthcare Review & Forecast 2010 Data Tables

    Dane AndersonOctober 1, 2010

    These are the data tables for the report "Australia Healthcare Review And Forecast 2010." The report provides a comprehensive background of the healthcare dynamics across the Australian marketplace...

    • Downloads: 13

  • For CIO Professionals

    Report:Public Sector IT Opportunity: Philippines

    Dane AndersonAugust 1, 2010

    This document provides a comprehensive background of public sector dynamics in the Philippines in order to enable vendor strategists to address market opportunities more successfully. Particular...

    • Downloads: 12

  • For CIO Professionals

    Report:China Healthcare Environment And IT Opportunity Data Tables

    Dane AndersonDecember 9, 2010

    These are the data tables for the report, "China Healthcare Environment IT Opportunity." The report provides a comprehensive background of the healthcare dynamics in China in order to enable vendor...

    • Downloads: 17

  • For CIO Professionals

    Report:Australia Healthcare Review & Forecast 2010

    Dane AndersonOctober 1, 2010

    This document provides a comprehensive background of the healthcare dynamics across the Australian marketplace in order to enable vendor strategists to address market opportunities more successfully....

    • Downloads: 22

  • For CIO Professionals

    Report:Public Sector IT Opportunity: Singapore

    Dane AndersonAugust 1, 2010

    This document provides a comprehensive background of public sector dynamics in Singapore in order to enable vendor strategists to address market opportunities more successfully. Particular focus is...

    • Downloads: 16

  • For CIO Professionals

    Report:Public Sector IT Opportunity: Philippines Data Tables

    Dane AndersonAugust 1, 2010

    These are the data tables for the report "Public Sector IT Opportunity: Philippines." The report provides a comprehensive background of public sector dynamics in the Philippines in order to enable...

    • Downloads: 4

  • For CIO Professionals

    Report:IT In The Healthcare Industry

    Dane AndersonOctober 1, 2010

    This document provides a comprehensive background of the healthcare IT dynamics in India in order to enable IT solution providers to address market opportunities more successfully. Furthermore, the...

    • Downloads: 109

  • For CIO Professionals

    Report:China Healthcare Environment And IT Opportunity

    Dane AndersonDecember 9, 2010

    This report provides a comprehensive background of the healthcare dynamics in China in order to enable vendor strategists to address market opportunities more successfully. The report discusses the...

    • Downloads: 43
 
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