Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (3)

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Infrastructure & Operations (2)
CIO (1)

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Forrsights For Business Technology (1)

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Microsoft (1)

3 results in Everything

Past 12 months
IT Infrastructure & Operations
Christopher Voce

For Infrastructure & Operations Professionals
Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement
Vision: The Workforce Enablement Playbook
David K. Johnson, Christopher VoceMay 10, 2013
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...
- Downloads: 57
For Infrastructure & Operations Professionals
Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce
Executive Overview: The Workforce Enablement Playbook
Christopher Voce, David K. Johnson, Christian Kane, J. P. Gownder, Michele PelinoMay 10, 2013
BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....
- Downloads: 59
For CIO Professionals
Report:Office 2013: A Breakthrough In Productivity
Highly Integrated With A Risk Of Lock-In
Rob Koplowitz, John R. Rymer, Ted Schadler, Art Schoeller, Philipp Karcher, Frank E. Gillett, Christopher Voce, Leslie OwensJanuary 29, 2013
Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...
- Downloads: 333
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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Role

Methodology

Topics

Region

Vendor

For Infrastructure & Operations Professionals

Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

For Infrastructure & Operations Professionals

Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

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