CLIP THIS INQUIRY

Select a group :

Group Name
Create New GroupClip

Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Refine your results

Role

Methodology

Topics

Region

5 results in Everything

  • Past 12 months
  • Holger Kisker

  • For Application Development & Delivery Professionals

    Report:Forrsights: Winning Software Strategies

    Unveiling The Software Strategies Of Top-Performing Companies

    Holger KiskerDecember 18, 2012

    During November 2011 and December 2011, Forrester surveyed 2,438 software decision-makers across Canada, France, Germany, the UK, and the US to determine their spending priorities around software. To...

    • Downloads: 95

  • For Application Development & Delivery Professionals

    Report:The New Software Paradigm: Buy-, Deploy-, And Pay-As-You-Like

    New Flexible Business Models Cannibalize Traditional Software Markets

    Holger KiskerAugust 01, 2012

    Software is the biggest and fastest growing of all tech industry segments. However, its growth is fueled by disruption — new technologies and changing market demand are cannibalizing...

    • Downloads: 356

  • For Application Development & Delivery Professionals

    Blog:SAP Restocks Its Cloud-Zoo With Ariba

    Holger KiskerMay 25, 2012

    SAP Turns To Acquisitions For Cloud Innovations Just three months after SAP acquired SuccessFactors, a cloud leader for human capital management solutions, for $3.4 billion, it has now announced the...

    • For Application Development & Delivery Professionals

      Charts & Figures:Top Performers Spend More On SaaS

      Unveiling The Software Strategies Of Top-Performing Companies

      Holger KiskerDecember 18, 2012

    • For Chief Information Officer Professionals

      Blog:Big Data Meets Cloud

      Holger KiskerAugust 15, 2012

      Cloud Services Offer New Opportunities For Big Data Solutions What’s better than writing about one hot topic? Well, writing about two hot topics in one blog post — and here you go: The...

      • For Application Development & Delivery Professionals

        Blog:Big Data And The German Dilemma

        Holger KiskerFebruary 18, 2013

        Reflections from the 10th Safer Internet Day Conference in Berlin, February 5th 2013 Earlier this month, I had the pleasure of speaking at the Safer Internet Day Conference in Berlin, organized by...

         
        Loading...

        Browse

        About Forrester

        Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

        Roles We Serve

        Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

        Analysts & Coverage Areas

        Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

        Research
        Latest Reports
        Playbooks
        Charts & Figures
        Forrester Waves
        Planned Research
        Data
        Consumer Data
        Business Data
        Events
        Forums
        Webinars
        Workshops
        Tools & Templates
        Vendor Selection Aids
        Best Practice & Self-Assessments
        Models & Calculators
        Document Templates

        Forrester Leadership Boards

        Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

        Consulting

        Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

        Community

        Connect with peers and analysts, share your views, and ask questions on key business issues.

        Blog

        Forrester analysts weigh in on the latest business and technology news.

        • BROWSE
        • Register
        • Call +1 617.613.5730
        • Cart