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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

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  • Past 12 months
  • Holger Kisker

  • For Application Development & Delivery Professionals

    Report:Forrsights: Winning Software Strategies

    Unveiling The Software Strategies Of Top-Performing Companies

    Holger KiskerDecember 18, 2012

    During November 2011 and December 2011, Forrester surveyed 2,438 software decision-makers across Canada, France, Germany, the UK, and the US to determine their spending priorities around software. To...

    • Downloads: 96

  • For Application Development & Delivery Professionals

    Blog:Big Data And The German Dilemma

    Holger KiskerFebruary 18, 2013

    Reflections from the 10th Safer Internet Day Conference in Berlin, February 5th 2013 Earlier this month, I had the pleasure of speaking at the Safer Internet Day Conference in Berlin, organized by...

    • For Application Development & Delivery Professionals

      Blog:SAP Restocks Its Cloud-Zoo With Ariba

      Holger KiskerMay 25, 2012

      SAP Turns To Acquisitions For Cloud Innovations Just three months after SAP acquired SuccessFactors, a cloud leader for human capital management solutions, for $3.4 billion, it has now announced the...

      • For Application Development & Delivery Professionals

        Charts & Figures:Top Performers Are Aggressively Implementing SaaS

        Holger KiskerDecember 18, 2012

      • For Application Development & Delivery Professionals

        Report:The New Software Paradigm: Buy-, Deploy-, And Pay-As-You-Like

        New Flexible Business Models Cannibalize Traditional Software Markets

        Holger KiskerAugust 01, 2012

        Software is the biggest and fastest growing of all tech industry segments. However, its growth is fueled by disruption — new technologies and changing market demand are cannibalizing...

        • Downloads: 357

      • For Chief Information Officer Professionals

        Blog:Big Data Meets Cloud

        Holger KiskerAugust 15, 2012

        Cloud Services Offer New Opportunities For Big Data Solutions What’s better than writing about one hot topic? Well, writing about two hot topics in one blog post — and here you go: The...

         
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