Forrester

For Infrastructure & Operations Professionals

Blog:VMware Doubles Down On Heterogeneity With Nicira Acquisition, Steers Course To The Software Defined Datacenter

Following on the heels of a very busy couple of weeks, VMware announced its acquisition of Nicira yesterday. This comes after the virtualization leader bought DynamicOps, then followed that with a...

For Infrastructure & Operations Professionals

Blog:The VMware Community Has the Innovator’s Dilemma

  This week at the VMware Partner Exchange, CEO Pat Gelsinger and his executive staff decided to demonize Amazon Web Services and their public cloud brethren in a very short sighted defensive...

For Infrastructure & Operations Professionals

Blog:Key Steps To Capture The Value Of BYOD Programs

  Results from Forrester's Q2 2012 Forrsights Workforce Employee Survey show that more than two-thirds of North American and European information workers who use a computer for work an hour...

For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 346

For Infrastructure & Operations Professionals

Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

• Downloads: 465

For Infrastructure & Operations Professionals

Blog:ITSM And The itSMF In Norway – Different In So Many Ways?

I’d not been to Norway for 32 years (I’m now embarrassed to say), so I really didn’t know what to expect as I travelled to the annual itSMF Norway conference in Oslo last week. I...

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Balanced Scorecard

Performance Management: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

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Discussion:Five Steps To Transform Your IT Service Management Strategy Today

For Infrastructure & Operations Professionals

Blog:SaaS for ITSM: Getting Past The Hype

I recently recorded a SaaS-related on-demand webinar with Patrick Bolger of Hornbill and as with my recent blog on service catalog with ServiceNow it seemed an easy opportunity to turn some of my...

For Infrastructure & Operations Professionals

Blog:Is Windows 8 Killing PC Sales? Read the Fine Print: The Report of Windows' Death was an Exaggeration

On May 5, 1907, The New York Times published a column written that same morning by Mark Twain on the news of his death the day before. "You can assure my Virginia friends," said Twain, "that I will...

For Infrastructure & Operations Professionals

Blog:Paging The IT Organization: You Need To Support The People Not The Technology

Sorry but I’m “frustrated of Peterborough” (but not directly at IT for once).  Having just come off a half an hour call with two “major credit card provider”...

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

• Downloads: 693
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Discussion:TechRadar

For Infrastructure & Operations Professionals

Blog:VMworld 2012: Back To The Future (Of The Datacenter): A Management Odyssey

I had a great time, as always, at VMworld last week. My seventh time was busier than ever. If I had to summarize my gut feeling about this year, it was VMware’s return to the future of the...

For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 170

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 496
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Discussion:Software-Defined Storage Will Sound The Death Knell For Traditional Storage Provisioning

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Staffing Strategy

Stakeholder Needs: The Service Management And Automation Playbook

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report...

• Downloads: 447
• Comments: 2

For Infrastructure & Operations Professionals

Report:Planning Road Map: Adopting ITIL

ITIL is now in many ways bigger than its "master" — IT service management. From its origins in the UK government, its use has grown rapidly in the last decade and ITIL continues to dominate...

• Downloads: 765
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

Vision: The Business Technology Resiliency Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

• Downloads: 581
• Comments: 1
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Discussion:Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

Excellent points and discussion. I would like to add as others have discussed, the evolution of the of CIO, becoming two distinct roles. One, the I&O, exercises reponsibility for IT Operations...

For Infrastructure & Operations Professionals

Blog:Social IT Support: Didn’t We Do This In The 1990s?

A lot continues to be said about the impact of “social” on IT support and for some it is now “so 2009.” To me, it was inevitable in 2009, and I wonder how far we have moved on...

For Infrastructure & Operations Professionals

Report:Virtual Network Infrastructure

Orchestrating The Right Services For Each User Requires I&O To Invest In A Scalable, Secure, Shared, Simplified, And Standardized Network Infrastructure

Server virtualization started a chain reaction that is transforming infrastructure and operations (I&O). Your network infrastructure isn't immune, but the reaction has been delayed. Current...

• Downloads: 690

For Infrastructure & Operations Professionals

Blog:Back of the Napkin: Why Microsoft Windows Intune Should Be On Your Radar

It's a little-known fact that both Southwest Airlines and the (soon-to-be) famous Yee-Haw Pickle Company began life on a cocktail napkin. What better medium to illustrate why Windows Intune...

Discussion:HP, Oracle & Itanium - What Will You Do?

I've posted a blog entry aout the HP/Oracle conflict, and have received a steady stream of inquiries from Forreser clients wanting to discuss options.I'm very interested in hearing from other...