About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Which apps require more security versus less security?
My organization is just beginning to externally expose services for our first native mobile application. We currently have a single sign-on (SSO) security infrastructure for our web applications....
Do you have any thoughts on using voice-as-PIN and retinal security, from a security perspective as well as an end user customer-experience perspective?

We are interested in understanding more about biometric signatures. What is your view of these technologies?
We are in the process of selecting unified threat management (UTM) vendors. We have completed a decision analysis based on a technical needs assessment, but we need help narrowing down our vendors....
Vision: The Governance, Risk, And Compliance Playbook
This report outlines the future look of Forrester's solution for security and risk (S&R) executives working to build their organization's governance, risk, and compliance (GRC) program. We designed...
Last week I had the opportunity to attend the 15th annual Black Hat security conference in Las Vegas. I have attended DEFCON in the past, but never Black Hat. The conference has grown significantly...
During the past three years, cloud-based identity and access management (IAM) solutions have become a viable and cost-effective alternative to on-premises, commercial off-the-shelf (COTS), or...

Benchmarks: The Security Architecture And Operations Playbook
Throughout the year, Forrester analysts engage in hundreds of discussions with vendors and end users about security architecture and operations. Analysis of B2B survey data from Forrester's...

Strategic Plan: The Mobile Security And Operations Playbook
This report outlines the strategic vision of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives leading the development of their firm's mobile...

Last night I stumbled across a documentary on BBC2 (content only available to UK residents – sorry!) about the human brain. One section talked about how the brain perceived risk issues...
We are currently exploring all remote access options, particularly SSL functionality. What kind of trends are you are seeing in these areas?
The San Francisco RSA conference is now less than two weeks away, and this year I am moderating two great panels. I thought I'd reach out and solicit suggestions for discussion. ...
I’m proud to announce that this week Forrester launched our Governance, Risk, and Compliance Playbook, a collection of in-depth reports covering the critical information you need to implement a...
Road Map: The Mobile Security And Operations Playbook
This report outlines the road map of Forrester's solution for security and risk (S&R) executives working with their counterparts in infrastructure and operations (I&O) to build a five-year technology...

During the past three years, you may have noticed that security and risk professionals have added a new term to their lexicon – business resiliency. Is this just an attempt by vendors to...
You remember the tribbles don't you? The cute, harmless looking alien species from the second season of the original Star Trek that turn out to be anything but benign. They are born pregnant and...
Rethinking Data Discovery And Classification For Data Security
Defining data via data discovery and classification is an often overlooked, yet critical, component of data security and control. Security and risk (S&R) pros can't expect to adequately protect data...

Today we see two basic flavors of cloud IAM. One archetype is the model offered by Covisint, VMware Horizon, Symplified, Okta, OneLogin, etc.: these vendors provide relatively tight integration, but...
Freeware solutions, device proliferation, consumerization, the app Internet, and new entrants offering adjacent consumer privacy and security offerings have and will continue to change consumer...
I'm looking for an industry-standard definition of an "intrusion," including examples, scope, and scale if applicable. We have reporting obligations to the FBI and DSS for cyber intrusions.
We regularly get inquiries from companies that feel the need to restructure their access controls to support extended enterprise user populations: firms have to support employees, contractors,...