Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (2)
Charts & Figures (5)

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Past 18 months
Security & Risk
Michele Pelino

For Security & Risk Professionals
Report:Build A Corporate App Store Into Your Corporate Mobility Strategy
Manage Mobile Complexity Through A Corporate App Store
Christian Kane, Michele PelinoJanuary 16, 2013
Today, many employees use their personally owned smartphones and tablets for work to access a variety of mobile applications. Some companies are also proactively deploying mobile applications to...
- Downloads: 302
- Rating:
For Security & Risk Professionals
Report:Develop Mobile Operations And Security Balanced Scorecards
Performance Management: The Mobile Security And Operations Playbook
Christian Kane, Michele PelinoMay 11, 2012
This report outlines the performance management of Forrester's solution for infrastructure and operations (I&O) executives working on mobile security and operations. This report is designed to help...
- Downloads: 432
For Security & Risk Professionals
Charts & Figures:Enterprises Focus On Supporting More Mobile Devices, Management, And Security
Michele PelinoOctober 05, 2012

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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For Security & Risk Professionals

Report:Build A Corporate App Store Into Your Corporate Mobility Strategy

For Security & Risk Professionals

Report:Develop Mobile Operations And Security Balanced Scorecards

For Security & Risk Professionals

Charts & Figures:Enterprises Focus On Supporting More Mobile Devices, Management, And Security

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