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For Customer Experience Professionals
Years of Forrester data confirm the strong relationship between the quality of a firm's customer experience (CX) and loyalty. We built three simple models to estimate the impact customer experience...
- Downloads: 1342
For Sourcing & Vendor Management Professionals
The Seven Providers That Matter Most And How They Stack Up
In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet services...
- Downloads: 143
For CIO Professionals
Report:Quick Take: Debate Internet Regulation On Market Principles: Transparency, Choice, And Freedom
The debate over broadband regulation — why there should or shouldn't be fast lanes and slow lanes on the Internet — has spurred outrage from nongovernmental organizations like MoveOn.org;...
- Downloads: 45
For Application Development & Delivery Professionals
Navigating the landscape of content delivery network (CDN) and digital acceleration services requires answering a long list of questions. Which vendors have infrastructure in the countries and...
- Downloads: 67