Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.


Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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  • Past 18 months
  • Retail
  • Zia Daniell Wigder
  • For eBusiness & Channel Strategy Professionals

    Report:The Global eCommerce Opportunity

    Landscape: The eCommerce Globalization Playbook

    Gone are the days when most brands offered just one or two international sites: Today, a global eCommerce footprint is the end goal. To reach that goal, companies are taking a strategic look at the...

    • Downloads: 496
    • Rating:
  • For eBusiness & Channel Strategy Professionals

    Report:Understanding The Dynamics Of China's eCommerce Market

    China is set to be the world's largest eCommerce market by 2015. Growth in this market shows no signs of slowing down, but many of the forces driving sales differ from other eCommerce markets. This...

    • Downloads: 206
  • For eBusiness & Channel Strategy Professionals

    Report:Asia Pacific Online Retail Forecast, 2011 To 2016

    A Look At Growth In Five Markets With A Focus On China, Japan, And Australia

    Forrester Research wrote its first online retail forecast for Asia Pacific in October 2010. Since then, eCommerce in every market in the region has charged ahead, with growth continuing unabated....

    • Downloads: 1154
    • Rating:
  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:Forecast: Latin America Online Retail Sales By Category, 2012

    A Look At eCommerce Growth In Brazil, Mexico, And Argentina

  • For eBusiness & Channel Strategy Professionals

    Report:Establishing A Global Direct Online Sales Footprint

    An Analysis Of B2C Manufacturers' International Expansion

    Global brands are increasingly looking to sell direct on their own websites — and not just in their home markets. After examining the global direct-to-consumer sales presence of manufacturers...

    • Downloads: 606
    • Rating:
  • For eBusiness & Channel Strategy Professionals

    Report:Using Tmall To Sell Online In China

    Understanding The Opportunity On China's Largest B2C Website

    Taking a business online in China is intimidating. Seemingly endless red tape, a diverse online population, and differences in consumer behavior are all issues a company must carefully consider....

    • Downloads: 181
  • For eBusiness & Channel Strategy Professionals

    Report:Latin American Online Retail Forecast, 2012 To 2017

    A Look At eCommerce Growth In Brazil, Mexico, And Argentina

    Latin American online retail markets continue to intrigue eBusiness professionals around the world. As in years past, Brazil remains the leading market in Latin America: Online shopping extends to...

    • Downloads: 583
    • Rating:
  • For eBusiness & Channel Strategy Professionals

    Report:European Online Retail Forecast, 2012 To 2017

    Economic Instability Across Europe Will Do Little To Slow Retail eCommerce Growth

    By 2017, Europeans will spend more than €191 billion online on retail products, and online retail growth will continue to outpace offline growth. As wallet share gradually shifts toward the...

    • Downloads: 470
  • For eBusiness & Channel Strategy Professionals

    Report:Trends In India's eCommerce Market

    How Online Retail In India Is Evolving Differently From Other Major Markets

    India's eCommerce market is at an early stage but is expected to see huge growth over the next four to five years. Over the past 12 months, venture capitalists have invested heavily in India's...

    • Downloads: 496
  • For eBusiness & Channel Strategy Professionals

    Report:Selling Luxury Goods To Online Shoppers In China

    Understanding The Needs Of Today's Luxury Buyers

    China is an enticing market for luxury brands looking to sell online, yet brands must recognize the opportunity is not without multiple challenges. In China, the online channel is widely considered...

    • Downloads: 296
    • Rating:
 
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