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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (3)
Charts & Figures (20)

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Analyst

Topics

Customer Experience Management (2)
eCommerce (2)
IT Management (2)
Application Development (1)
Enterprise Architecture Strategy and Process (1)
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- Application Development (1)
- Customer Experience Management (2)
- eCommerce (2)
- Enterprise Architecture Strategy and Process (1)
- Innovation (1)
- IT Management (2)

3 results in Everything

Past 18 months
Consumer Retail & CPG
CIO

For CIO Professionals
Report:Move From Ideation To Innovation
Ideation: The Innovation Playbook
Nigel Fenwick, Rob KoplowitzJuly 13, 2012
Innovation is the number-one challenge for CEOs. And CIOs are increasingly asked to help solve the challenge by supporting innovation across the enterprise with new technology. The problem is that...
- Downloads: 868
- Comments: 2
- Rating:
For CIO Professionals
Report:Build Your Mobile Engagement Strategy
Strategic Plan: The CIO's Mobile Engagement Playbook
Nigel FenwickDecember 18, 2012
Mobile technology is rapidly evolving as a means for organizations to deliver new customer experiences, enhance customer value, and improve employee productivity. When combined with social, cloud,...
- Downloads: 578
- Rating:
For CIO Professionals
Report:Mobile Engagement Demands Process Transformation
Processes: The CIO's Mobile Engagement Playbook
Simon Yates, Clay RichardsonFebruary 4, 2013
To take advantage of an app in an employee's or customer's pocket, you have to help them accomplish a task quickly and easily whenever they want to and wherever they are. That means CIOs and business...
- Downloads: 390
- Rating:
For CIO Professionals
Charts & Figures:Trane Developed An End-To-End Sales Application For Its Reps And Independent Dealers
Simon Yates, Clay RichardsonFebruary 4, 2013

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Analyst

Topics

All Topics

For CIO Professionals

Report:Move From Ideation To Innovation

For CIO Professionals

Report:Build Your Mobile Engagement Strategy

For CIO Professionals

Report:Mobile Engagement Demands Process Transformation

For CIO Professionals

Charts & Figures:Trane Developed An End-To-End Sales Application For Its Reps And Independent Dealers

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