About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...
At its recent Sapphire Now user conference, SAP confidently extolled the virtues of in-memory computing, mobility, and on-demand applications as key innovation pillars, with social collaboration as...
Slow Adoption Of Newer Product Means Changes Likely In Oracle's Strategy
This report, originally written for CIOs, includes content relevant to application development and delivery (AD&D) professionals. With Oracle's strong footprint in the enterprise business apps...


Processes: The Human Resource Management Playbook
This report, the processes component of the human resource management (HRM) playbook, enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to...
These data charts detail the results of the August 2011 Global Employee Master Data Management Online Survey.
At Forrester's Business Process And Application Delivery Forum, October 7 and 8 in National Harbor, MD , we are holding a session called an "unconference" in the Business Process content track...
Now is the perfect time for business process professionals to revisit their current enterprise resource planning (ERP) application commitments and future ERP plans. As the global economy gradually...

Oracle Corporation announced its purchase of Taleo for $1.9 billion on Feb. 9, 2012, signaling a major shift in its stance on software-as-a-service (SaaS) and talent management applications. The...
Executive Overview: The Business Applications Playbook
Constant business change, coupled with ongoing technology advances (e.g., mobile, cloud, social collaboration, and big data) will fundamentally change how we buy, deploy, and manage business...
Landscape: The Human Resource Management Playbook
This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

Microsoft Dynamics AX Leads Microsoft's App Innovation Agenda
The 2011 Convergence event demonstrated that Microsoft continues to advance its ERP products and offer additional deployment options — specifically, software-as-a-service (SaaS). The event...

An Empowered Report: Harnessing Mobile Technology For Process Acceleration
Mobile applications for business use are receiving a great deal of attention from package application software vendors and considerable interest from business process professionals. But other than...
Organizations Face Challenges With The Proliferation Of Employee Data
Although the notion of a global system of record for employee information is widely accepted, many organizations are unable to achieve this goal. The majority of organizations maintain complex and...
Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable long-term...
Business process professionals responsible for packaged applications often have difficulty in getting their arms around the total costs of ownership of their business solutions. SaaS simplifies the...
The $1.3 billion verdict in the Oracle v. SAP case is surprising, given that the third-party support subsidiary of SAP, TomorrowNow, was fixing glitches and making compliance updates, not trying to...
In the next five years, enterprise apps will be transformed by technologies that disrupt preconceived notions about ownership and support costs, process flexibility, insight, and speed of delivery....

Tools And Technology: The Business Applications Playbook
This report, a component of Forrester's business applications playbook, provides a framework for selecting and acquiring business applications software and related services. Disruptive technologies...
Business owners of on-premises enterprise application packages face an ongoing dilemma: whether or not to invest in upgrades to the current release. While most business and IT execs put off upgrades...
Today, IBM announced the acquisition of privately-held Clarity Systems for an undisclosed sum. The acquisition bolsters IBM’s solution set for the CFO, and complements its recent acquisition of...