About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Now is the perfect time for business process professionals to revisit their current enterprise resource planning (ERP) application commitments and future ERP plans. As the global economy gradually...

Organizations Face Challenges With The Proliferation Of Employee Data
Although the notion of a global system of record for employee information is widely accepted, many organizations are unable to achieve this goal. The majority of organizations maintain complex and...

Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....
Assessment: The Human Resource Management Playbook
Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

Slow Adoption Of Newer Product Means Changes Likely In Oracle's Strategy
This report, originally written for CIOs, includes content relevant to application development and delivery (AD&D) professionals. With Oracle's strong footprint in the enterprise business apps...

This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...
Three key forces are reshaping the enterprise resource planning (ERP) market: the growing demands of global businesses; the increasing need for industry-specific functionality; and the expanding use...

Vision: The Business Applications Playbook
This report outlines the vision aspect of Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. It summarizes the key business...

Future Look: The Human Resource Management Playbook
This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process optimization...

Planning, Reporting, And Compliance Drive Financial Apps Strategies
Investment in financial management applications — including accounting, financial reporting, budgeting, and forecasting — will improve along with the economy in 2011. Compliance mandates...
Microsoft Dynamics AX Leads Microsoft's App Innovation Agenda
The 2011 Convergence event demonstrated that Microsoft continues to advance its ERP products and offer additional deployment options — specifically, software-as-a-service (SaaS). The event...

Application vendor selection remains mired in a bureaucratic process that has lost relevance in today's quickly changing application market. In the world of cloud computing and software-as-a-service...
Business owners of on-premises enterprise application packages face an ongoing dilemma: whether or not to invest in upgrades to the current release. While most business and IT execs put off upgrades...
Human resource management (HRM) processes and applications remain vital for organizations to enhance talent retention and workforce productivity; yet, Forrester survey data indicates the level of IT...
Business process professionals responsible for packaged applications often have difficulty in getting their arms around the total costs of ownership of their business solutions. SaaS simplifies the...
Market Landscape: Financial Performance Management
This report enables application development and delivery professionals and their finance stakeholders to understand the changing vendor landscape for financial performance management (FPM). Complex...

Landscape: The Human Resource Management Playbook
This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

Oracle Corporation announced its purchase of Taleo for $1.9 billion on Feb. 9, 2012, signaling a major shift in its stance on software-as-a-service (SaaS) and talent management applications. The...