Forrester

For Enterprise Architecture Professionals

Tool:Forrester Wave™: E-Signature, Q3 '12

For Enterprise Architecture Professionals

Blog:OpenText: On A BPM Tear And Now Rolling Up a Roll-Up

OpenText is at it again — and another independent BPM provider is gone. This time it’s Global 360. But Global 360 was more than BPM; it had done a good — no, great — job...

For Enterprise Architecture Professionals

Report:Take A Process View Toward Enterprise Content Integration

Business Process Management And Dynamic Case Management Raise The Bar For ECI

Transforming business processes depends on access to information from an increasing number of systems, with a wider range of formats, and in greater volume. BP pros who seek to improve processes with...

• Downloads: 878

For Application Development & Delivery Professionals

Report:Health Payers Search High And Low For Their Business Transformation Edge

Answering Hard Questions About Business, Process, And Technology Best Practices

Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

• Downloads: 577

For Application Development & Delivery Professionals

Report:Prepare For Paper Decline: Offload Output To Document Processing Service Providers

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

• Downloads: 668

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Order Management Hubs, Q3 2010

Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...

• Downloads: 1321
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

• Downloads: 276
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For Application Development & Delivery Professionals

Report:Empower Customers And iWorkers With On-Demand Customer Communications

An Empowered Report

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

• Downloads: 624

For Application Development & Delivery Professionals

Report:Customer Experience Drives E-Signature Adoption

No Waiting, Happy Customers, And Better Compliance

Electronic signatures are gaining momentum among businesses of all shapes and sizes due to accelerating consumer technology and the need to reduce both transaction costs and the time to close...

• Downloads: 447

For Enterprise Architecture Professionals

Blog:Lexmark Joins The BPM And Dynamic Case Management Markets

Lexmark International acquired Netherlands-based Pallas Athena and will combine the company with its recent acquisition of Perceptive Software, a fast-growing ECM provider. Together this is a very...

For Enterprise Architecture Professionals

Report:Prepare For 2013's Shifting BPM Landscape

Landscape: The Business Process Management Playbook

Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

• Downloads: 542
• Comments: 1
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For Enterprise Architecture Professionals

Tool:Forrester Wave™: Managed Print Services, Q2 2012

For Enterprise Architecture Professionals

Blog:IBM Acquires Datacap: Rabbit Punch To Kofax And EMC

You might think summer would be a good time to give acquisitions a break - to let things settle a bit. But the pace of key acquisitions continues and many deserve comment. Datacap, as we all...

For Enterprise Architecture Professionals

Report:Use Dynamic Case Management To Attack Untamed Processes

Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...

• Downloads: 458

For Enterprise Architecture Professionals

Report:Develop A Content Management Strategy

Strategic Plan: The Content Management Playbook

Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

• Downloads: 750
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For Enterprise Architecture Professionals

Tool:Forrester's Self-Diagnostic Tool For ECM/BPM Strategy

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 742

For Enterprise Architecture Professionals

Report:Use A Metrics Framework To Drive BPM Excellence

Performance Management: The Business Process Management Playbook

Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

• Downloads: 487
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For Enterprise Architecture Professionals

Report:Address The Complex ECM Landscape

Landscape: The Content Management Playbook

Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

• Downloads: 599
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For Enterprise Architecture Professionals

Blog:Big Data, Analytics, And Hospital Readmission Rates

The US government will start tracking hospital readmission rates. Why? Because we spend some $15B each year treating returning patients. Many of these would not need to return if they followed...

For Application Development & Delivery Professionals

Report:Vendor Snapshot: McLaren Software

Engineering Document Management And Control For Owner Operators

Forrester has written extensively about the need for ECM vendors to provide line-of-business (LOB) applications to enterprise customers. The market, however, has paid less attention to the emergence...

• Downloads: 152

For Application Development & Delivery Professionals

Report:What To Look For In E-Signature Providers

Segment E-Signature Use Cases To Help In Your Selection

Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer...

• Downloads: 422

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 612
• Comments: 1

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 672
• Comments: 1
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For Enterprise Architecture Professionals

Blog:The Five Tenets Of Business Processes In 2020

We are seeing  firms migrating away from traditional IT-centric approaches. Why? They have to: Customers are now empowered — and companies are not. So you have to ask yourself a few...