Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

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16 results in Everything

Tim Sheedy
IT Management

For CIO Professionals
Tool:Software Subscription Fees Are Only A Small Proportion Of All Software Spend in ANZ
Tim SheedyNovember 19, 2010
For CIO Professionals
Report:ANZ CIOs Should Experiment With The Cloud In 2010
Tim SheedyAugust 02, 2010
Cloud computing is coming to your organization — if it is not there already. However, most IT organizations in Australia and New Zealand (ANZ) do not have a full understanding of the impact...
- Downloads: 417
For CIO Professionals
Tool:IT Budgets Are On The Rise Again In ANZ
Tim SheedyNovember 19, 2010
For CIO Professionals
Charts & Figures:IT Budgets Are On The Rise Again In ANZ
CIOs Drive IT Efficiency To Free Up Resources For Business Priorities
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:The Majority Of ANZ Enterprises Use X86 Server Virtualization
Tim SheedyAugust 02, 2010
For CIO Professionals
Tool:IT Will Not Be Spending Its Growing Budget On Its Own Needs
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:Traditional IT Operations Absorbs Much Of The IT Budget In Firms In ANZ
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:Cloud Computing Is A Higher Priority Than Implementing SaaS
Tim SheedyAugust 02, 2010
For CIO Professionals
Tool:Cloud Computing Is Not A Top Technology Priority For ANZ IT Departments
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:ANZ IT Departments Will Expand Capacity To Support Business Growth
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:IT Is Driving Deeper Business Integration With More Business-Focused Employees
Tim SheedyNovember 19, 2010
For CIO Professionals
Report:Asia Pacific CIOs Step Confidently Into 2011
Tim SheedyMay 20, 2011
Businesses in Asia Pacific are looking forward to 2011 with renewed vigor and enthusiasm. Forrester's recent Forrsights survey looks at IT budgets and priorities and highlights how CIOs across...
- Downloads: 283
For CIO Professionals
Tool:ANZ IT Departments Are Being Streamlined To Enable Greater Business Focus
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:IT's Most Important Resource — People — Is The Single Biggest Area Of Spend In ANZ
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:PCs Represent The Single Biggest Area Of Hardware Spend For ANZ Organizations
Tim SheedyNovember 19, 2010
For CIO Professionals
Tool:Outsourcing Is The Biggest Area Of Spend On IT Services
Tim SheedyNovember 19, 2010
For CIO Professionals
Report:Benchmarking ANZ IT Budgets And Priorities
CIOs Drive IT Efficiency To Free Up Resources For Business Priorities
Tim SheedyNovember 19, 2010
CIOs across Australia and New Zealand are emerging from the global financial crisis with a renewed vigor to ensure they effectively meet the needs of the rest of the business. However, their keen...
- Downloads: 333

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Methodology

Topics

Region

Vendor

For CIO Professionals

Tool:Software Subscription Fees Are Only A Small Proportion Of All Software Spend in ANZ

For CIO Professionals

Report:ANZ CIOs Should Experiment With The Cloud In 2010

For CIO Professionals

Tool:IT Budgets Are On The Rise Again In ANZ

For CIO Professionals

Charts & Figures:IT Budgets Are On The Rise Again In ANZ

For CIO Professionals

Tool:The Majority Of ANZ Enterprises Use X86 Server Virtualization

For CIO Professionals

Tool:IT Will Not Be Spending Its Growing Budget On Its Own Needs

For CIO Professionals

Tool:Traditional IT Operations Absorbs Much Of The IT Budget In Firms In ANZ

For CIO Professionals

Tool:Cloud Computing Is A Higher Priority Than Implementing SaaS

For CIO Professionals

Tool:Cloud Computing Is Not A Top Technology Priority For ANZ IT Departments

For CIO Professionals

Tool:ANZ IT Departments Will Expand Capacity To Support Business Growth

For CIO Professionals

Tool:IT Is Driving Deeper Business Integration With More Business-Focused Employees

For CIO Professionals

Report:Asia Pacific CIOs Step Confidently Into 2011

For CIO Professionals

Tool:ANZ IT Departments Are Being Streamlined To Enable Greater Business Focus

For CIO Professionals

Tool:IT's Most Important Resource — People — Is The Single Biggest Area Of Spend In ANZ

For CIO Professionals

Tool:PCs Represent The Single Biggest Area Of Hardware Spend For ANZ Organizations

For CIO Professionals

Tool:Outsourcing Is The Biggest Area Of Spend On IT Services

For CIO Professionals

Report:Benchmarking ANZ IT Budgets And Priorities

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