About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Strategy Deep Dive: The Mobile Security And Operations Playbook
Mobile devices are everywhere: at work, in the hands of your customers, and with employees. Security and risk (S&R) professionals need to provide users with secure and seamless mobile access to...

Requirements For Data Security, Mobile Devices, And Cloud-Based Services Will Forge Ahead
For 2011, Forrester predicts that IT administration efficiency and business agility will become the main drivers for using identity and access management (IAM). A bevy of acquisitions during the past...
Build/Buy Capabilities: The Identity And Access Management Playbook
Reducing the costs of an identity and access management (IAM) solution has been a top priority for security and risk professionals for a long time. Although IAM solutions have matured significantly...

With only 4 stack players in Identity and Access Management, it is always welcoming news to see a new company joining the space. Quest Software is on a shopping spree: it acquired e-DMZ (privileged...
Mobile authentication is nothing new. SiteMinder, a prominent web access management tool, has been able to handle mobile browsers and sessions for at least 7-8 years. Some users complained of...
Strategic Plan: The Identity And Access Management Playbook
This report outlines the strategic vision of Forrester's solution for security and risk (S&R) professionals looking to build their identity and access management strategy (IAM). This report is...

I'd like to better understand whether we are using current best practices around limiting administrative access to production systems. We currently use jump servers as gateways for administrators...
Desktop or enterprise single sign-on (E-SSO) is a relatively easy way to provide end user convenience and to get started in identity and access management (IAM). The end user benefits of E-SSO are...
Want to know more about Access Certification and Attestation? Would you like to win an iPad and get a courtesy copy of a Forrester report on the findings of a survey on the topic? Forrester is...
Six New Features And Capabilities Redefine PIM Architecture
Privileged identity management (PIM) is composed of password safes, sensitive entitlement management, and session recording and auditing. It's used primarily for managing system administrator...
Policy And Procedures: The Identity And Access Management Playbook
This report outlines the process and procedures of Forrester's solution for security and risk (S&R) professionals looking to build their identity and access management (IAM) strategy. S&R...
Traditional Methods Start To Sag, While Mobile-Fueled Methods Surge
The strong authentication landscape has undergone tremendous churn in recent years as new mobile-fueled technologies have come online and as RSA, the premier vendor of hardware one-time password...
A common theme during this week's SAS and FICO user conferences was how to use Big Data to make fraud decisions faster, more accurately and without impacting the customers in any negative way....
When a global financial institution saw a large uptick in fraud in its commercial banking, it realized that transaction monitoring alone was insufficient. The bank needed to do more, but it was...
Predictive And Behavioral Analysis Finds Its Way Into Identity And Access Management
Identity and access management (IAM) professionals need to protect information and prevent unauthorized users from accessing business-critical systems in an increasingly complex IT environment. They...

We have three stores where we store user credentials. We're looking for a solution to synchronize them, and we want to avoid having to write our own programs to do this. Are there commercial...
A North American online retailer found that fraud losses ate at profits and affected the customer experience. The retailer's manual fraud management processes could not scale with the volume of its...
Seven Tenets Of Effectively Combating Fraud Costs
Fraud causes companies to lose money in many ways: They face losses due to chargebacks, unrecoverable transfers, and unnecessary shipping costs; and spend extensive time and resources investigating...
As we speak to companies worldwide, many express their frustration with the cost and complexity of physical tokens. Our staple response is: "Oh yes, these solutions are hard to integrate and operate,...
During the past three years, cloud-based identity and access management (IAM) solutions have become a viable and cost-effective alternative to on-premises, commercial off-the-shelf (COTS), or...

Quest is making aggressive moves to extend into the heterogeneous, non-Microsoft-centric land of identity and access management. After acquiring Voelcker Informatik for provisioning, Quest just...
Assessment Framework: The Identity And Access Management Playbook
An identity and access management (IAM) maturity model is necessary for assessing your current state against industry best practices, understanding your performance relative to that of your peers,...
Performance Management: The Identity And Access Management Playbook
This report outlines Forrester's solution for developing effective objectives and metrics for identity and access management (IAM) programs and initiatives. Most security and risk (S&R) professionals...
Six Vendors That Matter Most And How They Stack Up
In Forrester's 15-criteria evaluation of cloud identity and access management (IAM) vendors, we identified the six most significant solution providers in this category — Covisint, Lighthouse...
