About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Business Impact: The Agile And Lean Playbook
This report outlines the business impact of Forrester's solution for application development and delivery (AD&D) executives looking to implement Agile and Lean. It is designed to help AD&D execs...
Agile and Lean transformations depend to a great extent on cultivating a good sourcing ecosystem. The decisions you make around the partners and providers supporting your transformation and projects...
Performance Management: The Agile And Lean Playbook
Agile disrupts everything that we know about testing, including what practices to use, what skills are needed, how to set up the testing organization, and how to leverage testing tools. Testing is a...


This tool is a complement to the report "Transforming Application Delivery" and includes the typical assessment questions you should ask to identify areas that need the most improvement focus. The...
Think of a medieval fortress: It was originally used for a small army, it has walls nine meters thick, and it’s surrounded by buildings hundreds of years old. Upon entering, you are confronted...
Since my earlier blog post on optimizing your software development sourcing strategy, we have published a report I co-authored with Mike Gilpin on this same topic: "Update Your Application...
Hi all, My colleague and friend Mike Gualtieri wrote a really interesting blog the other day titled "Agile Software Is A Cop-Out; Here's What's Next." While I am not going to discuss the...
There is no doubt that Agile growth in the market is significant, and the growing daily number of inquiries I’ve been getting on Agile from end user organizations in 2012 gives me the...
Early this year, on January 15, I published our first research on testing for the Agile and Lean playbook. Connected to that research, my colleague Margo Visitacion and I also published...
Build/Buy Capabilities: The Agile And Lean Playbook
Agile and Lean transformations depend to a great extent on cultivating a good sourcing ecosystem. The decisions you make around the partners and providers supporting your transformation and projects...
DevOps is a movement for developers and operations professionals that encourages more collaboration and release automation. Why? To keep up with the faster application delivery pace of Agile. In...
Pragmatic Adoption Of SOA, Agile, Open Source, And Cultural Change Tactics Yielded Improved Business-IT Relationships And A More-Agile Organization
The Vatican Bank, or Istituto per le Opere di Religione (IOR), transformed its application development and delivery organization over a three-year period to become: 1) agile — to respond to...
An Empowered Report: Empower Delivery Teams To Succeed Despite Constant Change
Application development and delivery organizations are at the heart of the shift to business technology. But while coupling app delivery more directly with the business brings the opportunity to...
Strategic Plan: The Agile And Lean Playbook
This report outlines Forrester's strategic plan of the solution for application development and delivery (AD&D) professionals working on Agile and Lean. This report is designed to help you plan a...
In 2009, the technology industry entered a new cycle of technology innovation and growth, powering a multiyear period of technology investment predicted to last through 2016: the business technology...
The past few years haven’t been kind to software developers. Having the equivalent of a US master’s in computer science and having spent the first 20+ years of my professional life...
Use this tool to assess your organization's readiness for, or maturity in, Agile testing.
