About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
From Technology Foundations To Business Outcomes
Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

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Last week, Forrester gathered its 1,200 worldwide employees together for an offsite meeting in Boston to kick off our agenda and plans for 2011 and beyond. It was the first time we had gotten...

In 2009, my research team here at Forrester published a report on what we called "smart computing," a new generation of hardware, software, and networks that connects physical infrastructure with...
That was my thought as I sat down to a lovely banquet dinner to kick off the Low-Carbon Earth Summit (LCES) in Dalian China a couple of weeks ago. I was lucky enough to be on the keynote agenda at...
My research team at Forrester helps tech vendor strategists anticipate and navigate in rapidly changing market environments. We can't take a siloed view on specific product and service...
Forrester's latest forecast for the technology economy is bullish, which by extension means good news for providers of software and services focused on improving corporate sustainability. In our...
Part of my role managing the Business Technology Futures team at Forrester is to keep an eye on "what's next" for CIOs and their business partners. My team is chartered to create an early-warning...
My research team’s charter here at Forrester is to “Predict and quantify growth and disruption in the tech industry.” That means we’re always on the lookout for the next big...
Call me crazy, but there's a revival of interest in sustainability underway. Despite the Collapse in Copenhagen, the Demise of (US) Cap & Trade, and the ongoing Great Recession, companies around...
I was in London last week, delivering the opening keynote at the Green IT Expo conference. I had previously spoken at this event back in 2008, and it was nice to see a bigger crowd of perhaps...
Forrester’s newest survey of the IT spending environment has encouraging news that underpins our forecasts of a rebound in industry fortunes after the nasty recession of 2008-09. The good news...
The promise of smart buildings is cropping up across the ICT industry lately. Our calendar of vendor briefings and events is crowded with announcements of new products, acquisitions, and...
What would you recommend for us regarding our sustainability practice in terms of the following: conference forums to attend, conferences and forums to sponsor and/or speak at, thought leadership...
Most of the suppliers of IT-for-sustainability (ITfS) solutions that we work with have one path to finding a buyer in their customer organizations: through the IT organization. Whether giants, such...
It's been clear for some time that sustainability is moving from the periphery toward the center of many companies' strategic agendas, and that IT systems and software will play a crucial...
Environmental concerns like climate change have not yet become the primary driver for businesses to define, implement, and execute a dedicated sustainability strategy. Rather, sustainability...
Let me start off this post on a downbeat note: Improving sustainability is not a high priority for companies, according to data from the recent Forrester survey of business decision-makers. The...
I've been leading Forrester's efforts in sustainable computing and green IT for the past three years, with a particular focus on the role of IT professionals and assets in...
There is still another quiet day or two on the fresh page of my calendar, before the new year really gets going. Schools are still playing Bowl games, and the tree is still up (if brown-ish), so it...
In the last couple of weeks, I finally put a couple of pieces together . . . the tech industry is pushing hard, down two parallel tracks, toward much more resource-efficient computing architectures....
My work at Forrester is focused on helping strategists at IT suppliers (vendors) align their development, positioning, and messaging with the big trends and disruptions in the industry....
Six Types Of IT For Sustainability Solutions Drive Sustainable Performance
Improving the environmental sustainability of corporate processes and products is slowly but surely moving up the strategic agenda of large companies around the world. In interviewing sustainability...

Forrester's 2011 Tech Industry Predictions
In this report, we highlight macro trends and specific predictions that indicate the directions of growth and disruption for the technology industry in 2011.
The Forrester Vendor Strategy Professionals team is excited to introduce a new way for strategists and marketers at tech suppliers to discuss and offer advice on their peers' most...