About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Skills And Staffing: The Agile And Lean Playbook
This report outlines the skills and staffing part of Forrester's solution for application development and delivery (AD&D) executives working on Agile and Lean. It is designed to help AD&D execs act...
A quick note on a big announcement today by IBM that is being rolled out as I write this. No, I don't have a crystal ball - my colleague Brad Day and I spent a day in Poughkeepsie in...
What is the definition of an "application"? We are "applications development and delivery professionals" - surely we have this question nailed, don't we? The question keeps coming up in...
Application Assessments Are Only A First Step Toward Rationalization
Application rationalization is a hot topic for many applications professionals and also draws the attention of enterprise architects and CIOs. Most organizations begin by compiling an inventory of...

This tool bases application assessments on customizable questions and weightings in four categories of metrics: business importance, application condition, EA condition, and vendor condition.
We've entered the empowered era: an age in which power has shifted from corporations and government institutions to people — people who have been empowered by software-fueled technology. The...
Sorry folks but as a Murphy, I just can't resist the temptation - Irish rockers "The Dropkick Murphys" sing a song called "Shipping Up To Boston" - and that is exactly what I and my...
How The Top 10 Providers Stack Up In A Newly Divided Market
Demand for business agility fuels adoption of Agile development techniques that can deliver differentiating business technology (BT) solutions within accelerated time frames. Agile development...

On July 22, 2010, IBM released a series of product announcements under the banner of zEnterprise that will force firms with both mainframe and distributed systems to rethink their application...
Following on the earlier seeds planted by Champions Of Change: The App Dev & Delivery Role In 2020 and Your Apps Portfolio In 2020: How Do You Get There From Here? imagine you have the opportunity...
John Lennon's song "Beautiful Boy" contains a phrase apropos to the topic of applications retirement: "Life is just what happens to you while you're busy making other plans." In an applications...
Three Cases Show The Path To App Delivery's High-Value Career Choices
How application development and delivery professionals serve the business is changing, calling for new delivery methods, organizational models, roles, and processes. The change: App delivery pros...
Debate over the definition of the term "application" is needlessly stalling application rationalization, application portfolio management (APM), and application benchmarking efforts, based on the...
In Champions Of Change: The App Dev & Delivery Role In 2020, we began to think about the business climate in the year 2020 and how it affects the application development and delivery role....
In his report on the top technology trends to watch in 2011 to 2013, my colleague Gene Leganza called out application portfolio management (APM) as one of a number of "planning and analysis tools to...