About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Is it possible to use an intrusion prevention system (IPS) instead of using the full capabilities of a web security gateway (WSG)? What could an IPS provide for the web traffic beyond the WSG?
Companies often demand to know what their peers in a particular vertical market are doing within the realm of information security before making new decisions. “We’re in retail” or...
A Mature Space, IPS Is Still The Bulwark Of Network Security
An intrusion prevention system (IPS) complements traditional firewalls by inspecting the entire network packet looking for malicious traffic that is often invisible to Layer 3 firewalls. While...
Assessment Framework: The Data Security And Privacy Playbook
Data loss prevention or protection (DLP) — depending upon your usage — is both one of the hottest topics and most difficult challenges among information security professionals today. In...

To effectively deal with the broad and complex requirements of Payment Card Industry (PCI) data security, you need to break the elements apart to provide enhanced clarity. We've designed the PCI...
Policy And Procedures US Government Spotlight: The Security Architecture And Operations Playbook
US federal law, specifically the Federal Information Security Management Act (FISMA), requires US federal government agencies to adhere to National Institute of Standards and Technology (NIST)...
An Empowered Report: Understanding The Threats To Unified Communication And VoIP Deployments
In many companies, the worlds of data networking and telecommunications have merged, and voice and video traffic travels with other enterprise data on the same corporate network. Often known...
Tokenization: Is it the right technology to encrypt cardholder (saving and debit cards) data? What is the usage level of this product and of similar technologies on the market? What is the level of...
Last year the country of Japan suffered a devastating disaster of unspeakable proportions. A massive earthquake on the eastern coast of the country triggered a deadly tsunami that caused the flooding...
The PCI Security Standards Council released the summary of changes for the new version of PCI — 2.0. Merchants, you can quit holding your breath as this document is a yawner...
This is a workbook that supplements the PCI X-Ray: Application Security Document
From frantic security operations problems to the changing threat landscape, CISOs, senior security leaders, and other IT risk management leaders consistently have trouble keeping up with key trends...

Rethinking Data Discovery And Classification For Data Security
Defining data via data discovery and classification is an often overlooked, yet critical, component of data security and control. Security and risk (S&R) pros can't expect to adequately protect data...

ForeScout, Juniper, And Bradford Networks Outdistance The Pack, But Cisco, McAfee, And Enterasys Are Close Behind
In Forrester's 72-criteria evaluation of network access control (NAC) vendors, we found few notable points of differentiation between vendor offerings. Thus we have a tight clustering of vendors...
We would like to understand some best practices in the field of log management. More specifically: 1. Is it a best practice to correlate, aggregate, and monitor all logs for business risk and...
Forrester continues to receive many customer inquiries related to effective patch management of servers and endpoints. Balancing the urgency of patching with the need to minimize employee downtime...
We are currently exploring all remote access options, particularly SSL functionality. What kind of trends are you are seeing in these areas?
I’ll be in Austin, TX this weekend to participate in South-by-Southwest Interactive. My panel “Big Data Smackdown on Cybersecurity” will be held Sunday, March 11 from 12:30PM -...
Forrester's Data Security And Control Framework
Forrester segments the problem of securing and controlling data into three areas: 1) defining the data; 2) dissecting and analyzing the data; and 3) defending and protecting the data. We refer to...

FLASH TRAFFIC: This just in! The Washington Post is reporting a new wrinkle in cyberwarfare. In the article Defense official discloses cyberattack, the Post reports that “malicious code placed...
Are there certain vendors/solutions/configurations that are considered best practices for jump servers? Are organizations relying entirely on authentication and authorization controls, without having...
We are looking for a solution to centrally manage USB drives for all of our desktops. More specifically, we would want to ensure that data on the USB drive is encrypted. Does Forrester have any...
Future Look: The Data Security And Privacy Playbook
This report outlines the future look of Forrester's solution for security and risk (S&R) executives seeking to develop a holistic strategy to protect and manage sensitive data. In the...

The legendary British Prime Minister Benjamin Disraeli is said to have noted that “There are lies, damn lies, and statistics.” Much of the technology world is focused on statistics and...