Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

5 results in Everything

Nigel Fenwick
Healthcare & Life Sciences

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Tool:The Perceived Impact Of Social Media On Innovation
Nigel FenwickNovember 22, 2010
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Tool:Innovation Is A Priority In Most Organizations
Nigel FenwickNovember 22, 2010
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Tool:Employees Connect And Collaborate Using Social Technologies
Nigel FenwickNovember 22, 2010
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Charts & Figures:Innovation Management Applications
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Report:CIOs: Support HEROes — Create Social Innovation Networks Using The PACT Framework
An Empowered Report: Using Social Technologies To Empower Innovation
Nigel FenwickNovember 22, 2010
Customers already use social technologies to wrest power away from large corporations. Now employees are also adapting social technologies in pursuit of innovations to support these empowered...
- Downloads: 764
For CIO Professionals
Tool:Front-Office Employees Are Using Social Technologies To Help Answer Questions
Nigel FenwickNovember 22, 2010

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

For CIO Professionals

Tool:The Perceived Impact Of Social Media On Innovation

For CIO Professionals

Tool:Innovation Is A Priority In Most Organizations

For CIO Professionals

Tool:Employees Connect And Collaborate Using Social Technologies

For CIO Professionals

Charts & Figures:Innovation Management Applications

For CIO Professionals

Report:CIOs: Support HEROes — Create Social Innovation Networks Using The PACT Framework

For CIO Professionals

Tool:Front-Office Employees Are Using Social Technologies To Help Answer Questions

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