About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.
Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Last week IBM and ARM Holdings Plc quietly announced a continuation of their collaboration on advanced process technology, this time with a stated goal of developing ARM IP optimized for IBM physical...
Landscape: The IT Infrastructure Playbook
The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

It was reported that sometime over the past weekend the number of tweets and blogs about VMworld exceeded Plankk’s limit (postulated by blogger Marvin Plankk, now confined to an...

Over the past months server vendors have been announcing benchmark results for systems incorporating Intel’s high-end x86 CPU, the E7, with HP trumping all existing benchmarks with their...
HP seems to be on a tear, bouncing from litigation with one of its historically strongest partners to multiple CEOs in the last few years, continued layoffs, and a recent massive write-down of its...
Customers Achieve ROI, But Configuration Is More Difficult Than Expected
Data center infrastructure management (DCIM) is rapidly emerging as a solution to help IT infrastructure and operations (I&O) professionals improve data center operations and management. As...
IBM Jumps On CI With Both Feet Over the last couple of years, IBM, despite having a rich internal technology ecosystem and a number of competitive blade and CI offerings, has not had a comprehensive...
Strategic Plan: The IT Infrastructure Playbook
This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their IT infrastructure strategic plan for their facilities and the server, storage, and...

I met recently with Cisco’s UCS group in San Jose to get a quick update on sales and maybe some hints about future development. The overall picture is one of rapid growth decoupled from...
There has been turmoil and angst recently in the 0pen source community of late over Oracle’s decision to cancel OpenSolaris. Since this community can be expected to react violently anytime...
While NVIDIA and to a lesser extent AMD (via its ATI branded product line) have effectively monopolized the rapidly growing and hyperbole-generating market for GPGPUs, highly parallel application...
Data centers, like any other aspect of real estate, follow the age-old adage of “location, location, location,” and if you want to build one that is really efficient in terms of energy...
This week the California courts handed down a nice present for HP — a verdict confirming that Oracle was required to continue to deliver its software on HP’s Itanium-based Integrity...
After considerable speculation and anticipation, VMware has finally announced vSphere 5 as part of a major cloud infrastructure launch, including vCloud Director 1.5, SRM 5 and vShield 5. From our...
Background — High Performance Attached Processors Handicapped By Architecture The application of high-performance accelerators, notably GPUs, GPGPUs (APUs in AMD terminology) to a...
I just attended IDF and I’ve got to say, Intel has certainly gotten the cloud message. Almost everything is centered on clouds, from the high-concept keynotes to the presentations on low-level...
Vision: The IT Infrastructure Playbook
Over the last two decades, IT infrastructure and operations (I&O) teams have been in a race with complexity. As business requirements have mounted, generations of technology have been implemented to...

From nothing more than an outlandish speculation, the prospects for a new entrant into the volume Linux and Windows server space have suddenly become much more concrete, culminating in an immense...
This week, the New York Times ran a series of articles about data center power use (and abuse) “Power, Pollution and the Internet” (http://nyti.ms/Ojd9BV) and “Data Barns in a Farm...
Entering into a new competitive segment, especially one dominated by major players with well-staked out turf, requires a level of hyperbole, dramatic positioning and a differentiable product. Cisco...
Fujitsu? Who? I recently attended Fujitsu’s global analyst conference in Boston, which gave me an opportunity to check in with the best kept secret in the North American market. Even Fujitsu...
At its recent financial analyst day, AMD indicated that it intended to differentiate itself by creating products that were advantaged in niche markets, with specific mention, among other segments, of...
Oracle recently announced the availability of Solaris 11 Express, the first iteration of its Solaris 11 product cycle. The feature set of this release is along the lines promised by Oracle at their...
Not a big surprise, but VMworld was overwhelmingly focused on software. I was concerned that great hardware might get lost in the software noise, so I looked for hardware standouts using two...