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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (5)
Charts & Figures (3)

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Rick Holland
Forrsights For Business Technology

For Security & Risk Professionals
Report:Five Steps To Build An Effective Threat Intelligence Capability
Tools And Technology: The Security Architecture And Operations Playbook
Rick HollandJanuary 15, 2013
Against today's mutating threat landscape and sophisticated cybercriminals, security and risk (S&R) professionals are outgunned and outmatched. The traditional strategy of waiting for an alert and...
- Downloads: 477
- Comments: 2
- Rating:
For Security & Risk Professionals
Report:The CISO's Guide To Virtualization Security
Get Off The Bench And Look Into Your Virtual Environment
Rick HollandJanuary 12, 2012
In today's data centers, IT often virtualizes new applications and workloads by default. Virtualization is the norm; deploying a physical server is the exception. The technology is mature and...
- Downloads: 863
- Rating:
For Security & Risk Professionals
Report:Seven Habits Of Highly Effective Incident Response Teams
Assessment: The Security Architecture And Operations Playbook
Rick HollandApril 17, 2013
Given the continued metastasizing of the threat landscape, it comes as no surprise that enterprises should possess mature incident response capabilities that are built on staff, augmented by...
- Downloads: 206
- Rating:
For Security & Risk Professionals
Charts & Figures:IBM X-Force Virtualization Vulnerability Classes
Get Off The Bench And Look Into Your Virtual Environment
Rick HollandJanuary 12, 2012
For Security & Risk Professionals
Report:The Content Security Forecast Calls For Clouds
The Benefits Of The SaaS Model Outweigh The Challenges
Rick HollandOctober 24, 2011
As the market for software-as-a-service (SaaS) content security continues to mature, security and risk professionals want to know if it's time for their organization to make the transition to the...
- Downloads: 649
- Rating:
For Security & Risk Professionals
Report:Planning For Failure
An Effective Incident Management Program Is Essential To Help You Stay In Business
John Kindervag, Rick HollandNovember 09, 2011
It's not a question of if — but when — your organization will experience a serious security breach. Cybercriminals are using more sophisticated and targeted attacks to steal everything...
- Downloads: 670

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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For Security & Risk Professionals

Report:Five Steps To Build An Effective Threat Intelligence Capability

For Security & Risk Professionals

Report:The CISO's Guide To Virtualization Security

For Security & Risk Professionals

Report:Seven Habits Of Highly Effective Incident Response Teams

For Security & Risk Professionals

Charts & Figures:IBM X-Force Virtualization Vulnerability Classes

For Security & Risk Professionals

Report:The Content Security Forecast Calls For Clouds

For Security & Risk Professionals

Report:Planning For Failure

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