Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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16 results in Reports

  • Diego Lo Giudice
  • For Application Development & Delivery Professionals

    Report:Navigating The Agile Testing Tool Landscape

    Revamp Your Testing Tool Strategy For Agile Development

    As your developers shift to Agile practices, they will invariably perform more testing themselves. So where does that leave your quality assurance (QA) professionals? They need to adapt by getting...

    • Downloads: 606
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Agile Metrics That Matter

    Benchmarks: The Agile And Lean Playbook

    Tomorrow's great application development and delivery (AD&D) leaders will be those who focus on delivering constant value and incremental improvement to their businesses. As changes to development...

    • Downloads: 726
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Forrester's Agile Testing Maturity Assessment Tool

    Use this tool to assess your organization's readiness for, or maturity in, Agile testing.

    • Downloads: 97
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Rightsource Your Agile-Lean Ecosystem

    Build/Buy Capabilities: The Agile And Lean Playbook

    Agile and Lean transformations depend to a great extent on cultivating a good sourcing ecosystem. The decisions you make around the partners and providers supporting your transformation and projects...

    • Downloads: 809
  • For Application Development & Delivery Professionals

    Report:How Can You Scale Your Agile Adoption?

    Results From Forrester's Q3 2013 Global Agile Software Application Development Online Survey

    Thirteen years after Ken Schwaber, Jim Highsmith, and 15 others signed the Agile manifesto, Agile is still on everyone's lips. Data from Forrester's Q3 2013 Global Agile Software Application...

    • Downloads: 317
    • Comments: 2
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Consistent Performance In Agile Teams Must Include Testing

    Performance Management: The Agile And Lean Playbook

    Agile disrupts everything that we know about testing, including what practices to use, what skills are needed, how to set up the testing organization, and how to leverage testing tools. Testing is a...

    • Downloads: 867
    • Rating:
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Service Virtualization And Testing Solutions, Q1 2014

    A Small Group Of Big Vendors And A Few Courageous Small Ones Dominate This Promising Emerging Market

    Service virtualization and testing (SVT) solutions provide developers and testers with tools to quickly simulate the services of a complex production environment, mainly for automating regression,...

    • Downloads: 338
    • Rating:
  • For Application Development & Delivery Professionals

    Report:How Holistic Is Your Application Delivery Transformation?

    This tool is a complement to the report "Transforming Application Delivery" and includes the typical assessment questions you should ask to identify areas that need the most improvement focus. The...

    • Downloads: 33
  • For Application Development & Delivery Professionals

    Report:Embrace Holistic Change To Achieve Agile Results

    Strategic Plan: The Agile And Lean Playbook

    This report outlines Forrester's strategic plan of the solution for application development and delivery (AD&D) professionals working on Agile and Lean. This report is designed to help you plan a...

    • Downloads: 836
  • For Infrastructure & Operations Professionals

    Report:What Are Companies Doing To Scale Agile Development?

    Forrester's Q3 2013 Global Agile Software Application Development Online Survey provides an understanding of how practitioners, not planners, are using Agile. The survey primarily illustrates what...

    • Downloads: 139
  • For Application Development & Delivery Professionals

    Report:Justify Agile With Shorter, Faster Development

    Business Impact: The Agile And Lean Playbook

    This report outlines the business impact of Forrester's solution for application development and delivery (AD&D) executives looking to implement Agile and Lean. It is designed to help AD&D execs...

    • Downloads: 1359
  • For Application Development & Delivery Professionals

    Report:Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

    • Downloads: 113
  • For Application Development & Delivery Professionals

    Report:Survey Results: How Agile Is Your Organization?

    • Downloads: 47
  • For Application Development & Delivery Professionals

    Report:Case Study: IOR Transformed To Increase Business Agility

    Pragmatic Adoption Of SOA, Agile, Open Source, And Cultural Change Tactics Yielded Improved Business-IT Relationships And A More-Agile Organization

    The Vatican Bank, or Istituto per le Opere di Religione (IOR), transformed its application development and delivery organization over a three-year period to become: 1) agile — to respond to...

    • Downloads: 382
  • For Application Development & Delivery Professionals

    Report:Modern Application Delivery Drives Digital Business Success

    Executive Overview: The Modern Application Delivery Playbook

    Application delivery in the modern age no longer plays a supporting role; it is center stage. Business success in the age of the customer means mastering modern application delivery. Speed in...

    • Downloads: 203
  • For Application Development & Delivery Professionals

    Report:Update Your Application Development Sourcing Strategy To Drive Innovation And Differentiation

    In 2009, the technology industry entered a new cycle of technology innovation and growth, powering a multiyear period of technology investment predicted to last through 2016: the business technology...

    • Downloads: 899