Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

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Accenture (1)
Capgemini (1)
Hewlett-Packard (1)
IBM (1)
Infosys Technologies (1)
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- Accenture (1)
- Capgemini (1)
- Hewlett-Packard (1)
- IBM (1)
- Infosys Technologies (1)
- Tata Consultancy Services (1)
- Wipro (1)

4 results in Reports

Gene Cao
Past 12 months

For Sourcing & Vendor Management Professionals
Report:Outsourcing In China: Key Lessons Learned
Multinational Corporations Are Increasingly Considering Outsourcing To Local Vendors
Gene CaoOctober 10, 2012
Most leading multinational corporations (MNCs) have already established their business in mainland China, and now other MNCs are planning to expand their go-to-market plans in the world's...
- Downloads: 168
- Rating:
For Sourcing & Vendor Management Professionals
Report:Market Overview: IT Services In China, 2013
Businesses Now Have More Options To Drive Competitive Differentiation In China
Gene CaoApril 25, 2013
China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public organizations...
- Downloads: 72
For Sourcing & Vendor Management Professionals
Report:Market Overview: Data Center Services In China
Traditional Market Leaders Must Adapt To A Rapidly Shifting Market
Gene CaoJuly 31, 2012
Forrester believes that the explosive growth of emerging data center services like as-a-service and virtual private cloud services over the next three to five years will spark increased demand from...
- Downloads: 203
For Sourcing & Vendor Management Professionals
Report:Lessons Learned From Outsourcing In China: Part 2
Local Vendors Are Ready to Be On MNCs' Radar
Gene CaoFebruary 07, 2013
This report follows up on an outsourcing services market report published in Q3 2012 that outlined key lessons for multinational corporations (MNCs) seeking to leverage outsourcing engagements in...
- Downloads: 98
- Rating:

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Topics

Vendor

All Vendors

For Sourcing & Vendor Management Professionals

Report:Outsourcing In China: Key Lessons Learned

For Sourcing & Vendor Management Professionals

Report:Market Overview: IT Services In China, 2013

For Sourcing & Vendor Management Professionals

Report:Market Overview: Data Center Services In China

For Sourcing & Vendor Management Professionals

Report:Lessons Learned From Outsourcing In China: Part 2

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