Forrester Research : Analyst

CLIP THIS INQUIRY

Select a group :

Group Name

Create New Group Clip

CLIP THIS FLOOW

Select a group :

Group Name

Create New Group Clip

Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

6 results in Social

Past 12 months
Gene Leganza

For Enterprise Architecture Professionals
Blog:Build A High-Performance EA Practice
Gene LeganzaJuly 19, 2012
As the pace of change continues to accelerate in an increasingly complex business environment, organizations need to thoroughly understand how their business operates and plan the technology-fueled...
For Enterprise Architecture Professionals
Blog:Forrester's Information Strategy And Architecture Survey Will Establish Current Management Practices In A Rapidly Changing World
Gene LeganzaApril 01, 2013
It's becoming pretty clear that the ability to analyze data is becoming one of the most important technology-based capabilities an enterprise can have. There's a lot of hype around about big...
For Enterprise Architecture Professionals
Blog:Chief Data Officers Are A Good Idea -- But How Is That Going To Work?
Gene LeganzaFebruary 13, 2013
It seems to be popular these days amongst industry pundits to recommend that organizations add a new Cxx role: the Chief Data Officer (CDO). The arguments in favor of this move are exactly what...
For Enterprise Architecture Professionals
Blog:Focus Your Information Strategy On Business Impact
Gene LeganzaOctober 01, 2012
Today’s organizations must manage the explosive growth of all types of information while addressing greater-than-ever business demand for insights into customer needs and the business...
For Enterprise Architecture Professionals
Blog:Road Maps Are Powerful When Linked To Business Outcomes
Gene LeganzaNovember 30, 2012
The use of road maps to illustrate technology plans is fairly widespread. Whether it's a vendor explaining its product plans or a technology architect showing the evolution of a particular area...
For Enterprise Architecture Professionals
Blog:Input To The Questions In Forrester’s 2013 Information Strategy And Architecture Survey
Gene LeganzaJanuary 24, 2013
In a month or so I’ll be launching a survey to research issues around information strategy, information architecture and information management in general. I thought it might be useful to do a...

Search

CLIP THIS INQUIRY

CLIP THIS FLOOW

Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

For Enterprise Architecture Professionals

Blog:Build A High-Performance EA Practice

For Enterprise Architecture Professionals

Blog:Forrester's Information Strategy And Architecture Survey Will Establish Current Management Practices In A Rapidly Changing World

For Enterprise Architecture Professionals

Blog:Chief Data Officers Are A Good Idea -- But How Is That Going To Work?

For Enterprise Architecture Professionals

Blog:Focus Your Information Strategy On Business Impact

For Enterprise Architecture Professionals

Blog:Road Maps Are Powerful When Linked To Business Outcomes

For Enterprise Architecture Professionals

Blog:Input To The Questions In Forrester’s 2013 Information Strategy And Architecture Survey

Browse