Liz Herbert

VP, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz focuses on the IT services industry, helping clients to navigate this fast-changing market and maximize the business value of their technology investments. As a Principal Analyst, Liz helps clients to understand the key dynamics in the enterprise application services market and to make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers to select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street JournalFortuneThe New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

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148 results in Reports

  • Liz Herbert
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q4 2007

    Accenture And IBM Lead An Extremely Well-Qualified Pack

    Forrester evaluated the leading 16 SAP implementation providers across 108 criteria and found that Accenture and IBM have established leadership positions in this market thanks to the breadth, depth,...

    • Downloads: 2528
  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

    CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing,...

    • Downloads: 2011
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q3 2009

    Accenture and IBM Lead As The Landscape Continues To Evolve

    In Forrester's 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of...

    • Downloads: 2052
  • For Sourcing & Vendor Management Professionals

    Report:The ROI Of Software-As-A-Service

    A Total Economic Impact™ Analysis Uncovers Long-Term Value In SaaS

    Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question...

    • Downloads: 2238
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Services Providers, Q2 2011

    Market Consolidation Continues; New Delivery And Pricing Models Prevail

    The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

    • Downloads: 2157
  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

    • Downloads: 1967
  • For CIO Professionals

    Report:Which Software Markets Will SaaS Disrupt?

    Software-As-A-Service (SaaS) Products And Business Models Will Have Selective Impact

    Software-as-a-service (SaaS) is an important new set of capabilities and engagement models in the IT industry, particularly in the emerging world of cloud computing. We project that SaaS offerings...

    • Downloads: 2160
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

    • Downloads: 1516
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Oracle Services Providers, Q2 2011

    How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys

    Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application buyers...

    • Downloads: 1731
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Salesforce.com Implementation, Q2 2011

    In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation

    To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com...

    • Downloads: 1643
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

    • Downloads: 1659
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Oracle Services Providers, Q4 2009

    IBM And Accenture Lead; Infosys, Oracle, and Deloitte Are Strongest In Key Areas

    In Forrester's 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across...

    • Downloads: 1592
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Oracle Implementation Providers, Q1 2008

    Accenture And Deloitte Lead An Extremely Well-Qualified Pack

    Forrester evaluated major Oracle implementation providers across 107 criteria and found that Accenture and Deloitte lead due to overall strong end-to-end implementation capabilities as well as...

    • Downloads: 1408
  • For Sourcing & Vendor Management Professionals

    Report:Cloud Orchestration Models

    Service Providers Offer New Models To Address Emerging Buyer Needs For Cloud

    Forrester recently interviewed leading services providers around their offerings built for XaaS technologies (i.e., software-as-a-service, platform-as-a-service, and testing-as-a-service). We also...

    • Downloads: 1673
  • For CIO Professionals

    Report:Predictions For 2014: Cloud Computing

    Cloud Formally Joins The IT Portfolio — Whether IT Likes It Or Not

    As we head into 2014, cloud computing is no longer a "future" but a "now." Investments are up, enterprise use is widespread, and the hybrid cloud model has arrived. While the bulk of cloud...

    • Downloads: 1401
  • For Sourcing & Vendor Management Professionals

    Report:The ROI Of Cloud Apps

    A Total Economic Impact™ Analysis Uncovers Long-Term Value In Cloud Apps

    Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...

    • Downloads: 1544
  • For Sourcing & Vendor Management Professionals

    Report:Competing In The Fast-Growing SaaS Market

    Software-as-a-service (SaaS) continues its fast-paced growth as buyers seek shorter deployment times, faster ROI, and pay-as-you-go pricing. In a recent survey of 1,017 technology decision-makers,...

    • Downloads: 1367
  • For Sourcing & Vendor Management Professionals

    Report:SaaS Valuation Criteria

    Key Considerations For Sourcing SaaS Strategically

    Firms are increasingly sourcing SaaS strategically for enterprisewide deployments that span mission-critical deployments — email, customer support, and financial applications. Firms making SaaS...

    • Downloads: 1317
  • For Sourcing & Vendor Management Professionals

    Report:How SaaS Will Change Technology Sourcing Strategy

    Sourcing executives are increasingly considering SaaS solutions as part of their overall technology vendor landscape. Are these technologies disruptive to sourcing? To answer that question, Forrester...

    • Downloads: 1286
  • For Sourcing & Vendor Management Professionals

    Report:SaaS Adoption 2010: Buyers See More Options But Must Balance TCO, Security, And Integration

    Forrester recently interviewed more than 1,000 enterprise software decision-makers to find out their investment strategy for 2010. The growing maturity of software-as-a-service (SaaS) combined with...

    • Downloads: 1090
  • For Sourcing & Vendor Management Professionals

    Report:SaaS Clients Face Growing Complexity

    Large Enterprises Require Due Diligence For Effective SaaS Purchases

    With adoption of SaaS among both large enterprise and small and medium-size business (SMB) clients on the rise, according to recent data from Forrester's Business Data Services, gone are the days...

    • Downloads: 982
  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture,...

    • Downloads: 775
  • For Sourcing & Vendor Management Professionals

    Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

    • Downloads: 1090
  • For Sourcing & Vendor Management Professionals

    Report:Understanding SaaS Systems Integrator Options

    With SaaS' Growing Complexity, Systems Integrators Become Key

    SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application...

    • Downloads: 1004
  • For Sourcing & Vendor Management Professionals

    Report:Cost Estimator: SaaS Versus On-Premise Software

    This tool is intended to help companies evaluate total cost of ownership of a SaaS solution compared with an on-premise solution. To use the tool, firms should adjust the variables on the...

    • Downloads: 18