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Contents: Issue 3

Editor's Note

Letter from Forrester's CEO, George Colony

Explore

The Skeptical CEO's Guide to New Media

By Eric Hellweg, with Harris Collingwood, Michael Drummond, Jimmy Guterman, and Erik Sherman

Podcasting, wikis and other media tools are all the rage today. But are they right for your business?

Cross-Selling: Can Business Ever Get It Right?

By Jeanette Borzo

The financial sector’s years-long struggle to master the lucrative but elusive cross-sell.

The Public Wants Your Profits

By Nicholas G. Carr

Corporate social responsibility and business goals are converging. Smart businesses today will incorporate public interest into their strategies.

The Five Rules of Cool

By Harris Collingwood

Throughout its history, Apple Computer has employed tactics that would get its competitors in hot water with the press and the public. But Steve Jobs & Co. remain unscathed.

Connect

Putting It All Together

How some organizations are designing their IT infrastructures to fit their business

The Spyware Battle Rages On

Are we winning the battle against spyware?

Upending Tradition, Finding Opportunity

Some of Japan’s antiquated business practices feel the heat of new competition.

Ecommerce Holdouts

Where the women aren’t.

The Case of the Vanishing Bestseller

The business book market is in search of some new ideas.

Mr. Security

Taher Elgamel, the father of Internet security, discusses the next challenges.

Without Apologies

Eli Lilly and Co.’s high-ranking IT champion

The Buzz on Word of Mouth

A misunderstood marketing tactic comes of age

Outsourcing Clients Feel the Squeeze

Horror stories from outsourcers, and how you can avoid becoming the next one.

From Razr to RBK

An interview with Dan Williams, Reebok’s head of design

Release

Game Guiders

Inside the lucrative world of video game guides and the players who write them

Rediscovering Ranganathan

Today’s Web owes a great debt to a now-deceased Indian librarian.

Hollywood’ Incredible Shrinking Time To Market

Theater owners grapple with the new industry realities.

Blowing in the Wind

A pair of maverick entrepreneurs’ plans for alternative energy

Bird Calling

Look — up in the sky! It’s a bird! Or is it a mobile phone?

No-Sale.com

A list of things you can’t buy online

Mind Games

More fuel for the sabermetrics fire

The Merry Pranksters 2.0

Today’ jokers use browsers — not buses — to spread their messages.

Acting Lessons

Need to put a show on the road? Call Jerry Weissman.

A Second Act

Top execs leap from board room to class room.

Management Lessons from the Chicken Coop

An anthropologist puts in a good word for the beta gang.