Voice Of The Customer Awards

Recognizing great customer experience

Forrester's annual Voice Of The Customer Awards recognize organizations that excel in collecting, analyzing, and acting on feedback from their customers — incorporating customer insights into their everyday decisions. The awards are presented each June at Forrester's Customer Experience Forum in New York City.

We conduct the awards because they give us a chance to:

Show that voice of the customer (VoC) programs are critical for customer experience success.
Celebrate organizations that are leading the way in this area.
Highlight best practices that other organizations can learn from.

Overview
FAQ

2012 VoC Award Winners

The 2012 winners are: Barclaycard US, Cisco Systems, and Vanguard.

See the Forrester blog for Customer Experience Professionals for more information about the winning programs and links to their VoC Award nomination forms.

Past Winners

2011 winners: Adobe Systems, Fidelity Investments, and JetBlue Airways.

2010 winners: American Express, CDW, and Dell.

2009 winners: Experian, Progressive, and Vanguard.

Questions? Let us know.

Clients, contact your account manager. Nonclients, contact Adele Sage at asage@forrester.com.

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