When customers don't trust their provider to deliver quality products or services, they go elsewhere. This is the new reality as bring-your-own-technology policies and "as-a-service" infrastructure and software proliferate. Service management and automation (SMA) — the next evolution of ITSM — offers a more disciplined, customer-centric and automated way to improve your IT operations by delivering IT services faster, cheaper, and at higher quality.
Call or email and we'll help you get
started. +1 617.613.6000
Forrester Consulting brings the Service Management And Automation Playbook — and the analysts who wrote it — directly to your organization. Through custom, analyst-led engagements that increase stakeholder buy-in, we deliver cross-industry insights and best practices, providing you with tools and frameworks for launching your SMA initiative.
Deliver customer-centric IT services.
Call or email and we'll help you get started. +1 617.613.6000