Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Online Video Platforms, Q1 2013

Kaltura Joins Leaders Brightcove And Ooyala In A Maturing Market

Video is integral to many consumer-facing websites, not just from traditional media providers but from brands, companies, and organizations without a history of content creation. In Forrester's...

• Downloads: 275

For Security & Risk Professionals

Report:The Forrester Wave™: Endpoint Security, Q1 2013

Endpoint Security Suites Take Center Stage In The Enterprise

In Forrester's 50 criteria evaluation of endpoint security vendors, we identified nine top providers in the category — F-Secure, IBM, Kaspersky, LANDesk, Lumension, McAfee, Sophos, Symantec,...

• Downloads: 517
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For Marketing Leadership Professionals

Report:The Forrester Wave™: Sell-Side Platforms, Q1 2012

AppNexus and Admeld Lead, With Multiple Vendors Close Behind

In Forrester's 34-criteria evaluation of sell-side platform vendors, we found that AppNexus and Admeld led the pack because of their highly granular controls for publishers and proven ability to...

• Downloads: 571

For Marketing Leadership Professionals

Report:The Forrester Wave™: Search Marketing Agencies, Q4 2012

360i, iCrossing, And Performics Lead The Way Toward Discovery Marketing

In Forrester's 25-criteria evaluation of search marketing agencies, we researched, analyzed, and compared seven agencies that have search marketing services at their cores. This report details our...

• Downloads: 417

For Enterprise Architecture Professionals

Report:The Forrester Wave™: BPM Suites, Q1 2013

How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

• Downloads: 597
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

How The Top 18 Solutions Stack Up

During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

• Downloads: 1371
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Hosted Private Cloud, Q1 2013

No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace

Forrester's Forrsights Hardware Survey, Q3 2012 showed that 46% of enterprises are prioritizing investments in private clouds in 2013. While slightly more than half plan to build a private cloud in...

• Downloads: 805
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Big Data Predictive Analytics Solutions, Q1 2013

Predictive analytics enables firms to reduce risks, make intelligent decisions, and create differentiated, more personal customer experiences. But predictive analytics is hard to do without the right...

• Downloads: 2028
• Comments: 3
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 120

For CIO Professionals

Report:The Forrester Wave™: Mobile Collaboration, Q3 2011

Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar to...

• Downloads: 2364

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: IT Consolidation Consultancies, Q4 2010

Accenture And HP Lead A Strong Field Of Worldwide Providers

In Forrester's 40-criteria evaluation of IT consolidation consultancies, we found that Accenture and HP led the pack due to their breadth of capabilities and superior ability in business...

• Downloads: 1115

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013

Adobe Offers A Leading Combination Of Strategy And Resources

Web content management (WCM) software has evolved from a set of primarily technical tools for website management into broad products and suites that support the imaginations (and needs) of digital...

• Downloads: 597
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For Customer Insights Professionals

Report:The Forrester Wave™: Online Testing, Q3 2010

Adobe And Autonomy Lead A Pack Of Strong Performers

In Forrester's inaugural evaluation of online testing vendors, we researched eight companies across 82 criteria. We found that Adobe and Autonomy lead the pack because of their consistent strength...

• Downloads: 1247

For Application Development & Delivery Professionals

Report:Community Platforms Extend Customer Service Solutions For Increased Satisfaction Ratings

The Forrester Wave™: Community Platforms, Q4 2010

Organizations strive to differentiate themselves by delivering an outstanding customer service experience. Community platforms allow customers to interact with peers to share information, solve...

• Downloads: 312

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

• Downloads: 696
• Comments: 1
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Enterprise Architecture Management Suites, Q2 2011

Mega International, Troux Technologies, Software AG, And Alfabet Lead This Upcoming Category

Forrester evaluated 10 of the leading enterprise architecture management suite (EAMS) vendors across 89 criteria and found that Mega International (Mega), Troux Technologies, Software AG, and alfabet...

• Downloads: 2222

For Marketing Leadership Professionals

Report:The Forrester Wave™: Co-Creation Contest Vendors, Q3 2011

eYeka, jovoto, Hyve, And ChallengePost Lead, With Redesignme And Napkin Labs Performing Well

In Forrester's 34-criteria evaluation of co-creation contest vendors, we found that eYeka, jovoto, Hyve, and ChallengePost were clear Leaders, due to their full-service approach to the market. Strong...

• Downloads: 351

For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

• Downloads: 226
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Human Resource Management Systems, Q1 2012

Workday Leads, Followed By Oracle PeopleSoft, Oracle EBS, And SAP

Forrester's 69-criteria evaluation of human resource management system (HRMS) vendors found that Workday, Oracle PeopleSoft, Oracle E-Business Suite (EBS), and SAP lead the pack; each has its own...

• Downloads: 1840

For Marketing Leadership Professionals

Report:The Forrester Wave™: US Search Marketing Agencies, Q1 2011

iCrossing Takes Top Honors, With 360i And Impaqt Close Behind

Forrester's 60-criteria evaluation of search marketing vendors scores iCrossing the best because of its forecast-based approach to campaign planning, qualitative and quantitative research skills,...

• Downloads: 1332

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 594
• Comments: 1

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

• Downloads: 2955

For CIO Professionals

Report:The Forrester Wave™: IT Organization Redesign Consultancies, Q4 2012

New technologies, service offerings, business changes, and other factors are driving CIOs to change the structure, processes, governance, and culture of IT organizations. However, redesigns are an...

• Downloads: 421
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For Marketing Leadership Professionals

Report:The Forrester Wave™: Marketing Mix Modeling, Q3 2011

MarketShare, Marketing Management Analytics, ThinkVine, And SymphonyIRI Are Leaders

The marketing mix modeling market is undergoing a transformation as marketers increasingly demand that vendors provide solutions that are updated frequently, can easily aggregate data streams, can...

• Downloads: 1172
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For Security & Risk Professionals

Report:The Forrester Wave™: Data Leak Prevention Suites, Q4 2010

Symantec And Websense Lead, With McAfee, RSA, And CA Close Behind

In Forrester's 94-criteria evaluation of data leak prevention (DLP) vendors, we found that Symantec and Websense led the pack. Both have comprehensive DLP suites with high levels of refinement, ease...

• Downloads: 1465