Phil Murphy

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals by helping them streamline and modernize their application portfolios and transition their application strategies, organizational structures, and sourcing approaches for the age of the customer (AoC). AoC represents the cumulative effect of today's hottest business technology (BT) trends — mobile, customer experience, cloud, and big data. AoC forces will drive BT professionals to rationalize, modernize, and better manage their application portfolios to help business leaders thrive in this new, highly competitive, and customer-focused landscape.

Phil's research is targeted at application professionals, but it also draws substantial interest from enterprise architects, CIOs, and other BT professionals.

Previous Work Experience

Phil's IT career began in 1982 and he has held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he developed commercial ERP applications and consulted with Cullinet's customer base before being promoted to MIS director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on Compensation Insurance (NCCI), where he directed a team that developed and distributed commercial software, implemented packaged financial applications, and rolled out the nation's first Internet-based information service to the worker's compensation insurance industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group in 2000. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

3 results in Reports

  • Phil Murphy
  • CIO
  • IT Measurements
  • For CIO Professionals

    Report:IT MOOSE Management — 20 Best Practices

    How CIOs Should Measure IT Maintenance And Ongoing Operations

    How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior...

    • Downloads: 2680
  • For CIO Professionals

    Report:Managing IT When Times Get Tough

    Proactive CIOs Will Help Firms Amid Economic Uncertainties

    Macroeconomic conditions, whether they are downturns or boom times, broadly shape the CIO's job, but the firm's own context drives action. The reality is that any business at any time may need to...

    • Downloads: 1571
  • For CIO Professionals

    Report:Develop Metrics Thoughtfully To Streamline Application Portfolios Successfully

    CIOs will be stuck with burdensome, expensive application portfolios until they take the steps necessary to rationalize and streamline the portfolios. But streamlining the portfolio with poor...

    • Downloads: 1554