Philipp Karcher

Sr Analyst serving CIOs

Phil serves CIOs with research on workforce technologies and the programs that support them. His specific topics of focus include social business and collaboration tools, video, and productivity software. As a senior analyst, Phil helps clients navigate the market and maximize the business value of their technology investments. He also advises technology vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Phil is a key contributor to Forrester's workforce technology assessments — a quantitative approach to help professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to his current role as an analyst, Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.


Phil has a B.S. in business administration from Boston University's School of Management.

Philipp Karcher's Research

  • For CIOs

    Report: Forrester's Videoconferencing Strategy Framework

    The business value of videoconferencing is changing as organizations move beyond justifying the technology based on travel avoidance to enhancing collaboration and improving business outcomes. A...

    • Downloads: 180
  • For CIOs

    Report: How Smart Companies Take Advantage Of Smart Meeting-Room Technology

    In a world of smartphones, smart cars, smart buildings, and smart cities, how do touchscreen, mobile, sensor, big data, and other smart technologies apply to the conference room? Although techno...

    • Downloads: 139
  • For CIOs

    Report: Best Practices When Evaluating Software For Online Meetings

    Forrester recently completed two Forrester Wave™ evaluations of the leading products for webconferencing and desktop videoconferencing. As part of these evaluations, we interviewed more th...

    • Downloads: 99
    • Rating:
  • For CIOs

    Report: Market Update: Office 2013 And Productivity Suite Alternatives

    At home and at work, people overwhelmingly use Microsoft Office. Yet Forrester continues to receive questions about office productivity tool options. So, we recently surveyed 155 IT decision-mak...

    • Downloads: 260
    • Rating:
  • For CIOs

    Report: The Forrester Wave™: Webconferencing, Q3 2013

    In Forrester's 58-criteria evaluation of webconferencing products, we identified the 11 most significant products — Adobe Connect, AT&T Connect, Cisco WebEx, Citrix GoToMeeting, FuzeBox Fu...

    • Downloads: 414
View all of Philipp Karcher's Research