About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Phil serves CIOs with research on social business & collaboration, video, office productivity, and technology's role in the workforce experience. Phil is also a key contributor to Forrester's Workforce Technology Needs Assessments -- a survey-based methodology to help IT professionals save money and improve workforce technology use.
Prior to his current role as an analyst, Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.
Phil has a B.S. in business administration from Boston University's School of Management.
Change Management: The Social Business And Collaboration Playbook
It's often said, "You can lead a horse to water, but you can't make him drink." Nowhere in the world of enterprise IT is this adage more fitting than in social business and collaboration. For two...

Strategic Plan: The Social Business And Collaboration Playbook
Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat when...

Strategic Planning Forrsights For CIOs
CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software licenses,...