Forrester Research : Planned Research

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PLANNED RESEARCH

Below are upcoming Forrester reports and surveys. Please note that this list does not include Quick Takes, which are driven by market events and/or client Inquiries. Dates, titles, authors, and topics of our planned research are subject to change at any time.Read full TextLess480

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Adele Sage
- Report:
  Voice Of The Customer Program Vendor Overview, 2013
  August 2013
- Report:
  How To Use Text Analytics In VoC Programs
  October 2013

Alan Weintraub

Report:
Skills, Staffing, Communication and Training
July 2013
This report defines the roles,
responsibilities, processes and procedures for managing trusted content, in
light of significant changes in the environment, such as cloud computing, and
a more mobile, social workforce.
Report:
Align User Needs To Content Centric Technologies
July 2013
The greatest obstacle for ECM adoption is not about technology but more focused on user acceptance. Defining an effective business case is a key step to influencing user adoption. The business case must align to the user's needs while leveraging the strengths of the ECM solution.

Report:

CM Technology Selection Framework

October 2013

This report highlights the wide range of content oriented technologies that Forrester covers closely, such as ECM, DAM, MultiChannel Capture, Records Management and Managed Print Services. It provides context for recent Waves and market overviews. The report offers a high level map of the vendor ecosystem, and guidance on how to move through the space.

Report:
People Based Performance Management
October 2013

This document reveals a performance management framework for the organizational aspects of a succesful CM Program.
Report:
The Forrester Wave: Enterprise Content Management
October 2013
This document will identify and evaluate the functionality that is provided by Enterprise Content Management software vendors. It will also identify the leading vendors in each segment of the global ECM market that serves large multinational user organizations.
Report:
Process Based Performance Management
January 2014

This document outlines the necessary process oriented aspects to measure the performance of a CM program.

Allison Smith
- Report:
  Where To Get Enterprise Customer Listening Support
  June 2013
  When elevating listening beyond social, it is crucial to work with the right software and services providers. This report outlines the service provider landscape to help firms understand what kinds of support are available.
Andras Cser
- Report:
  Develop The Identity And Access Management Balanced Scorecard
  July 2013
  This report outlines Forrester's solution for developing effective objectives and metrics to measure your IAM initiatives.
- Report:
  Forrester Wave: Identity And Access Management Suites
  August 2013
Andrew Bartels
- Report:
  Global Tech Market Outlook
  August 2013
  Updated economic outlook for global technology spending, 2013-14.
Andrew Bartels, Charles S. Golvin
- Report:
  Ambient Computing
  May 2013
  How networks, software, and sensors will combine to create computing services that are ubiquitous and invisible.
Andrew Rose
- Report:
  Forrester Security Program Strategic Plan Template
  June 2013
Andy Hoar
- Report:
  Best-In-Class Key Performance Indicators
  July 2013
  Details to follow.
- Report:
  Must Have Analytics For B2B eCommerce
  July 2013
  Details to follow.
- Report:
  Scenario-Based eCommerce Technology Evaluation Process
  August 2013
  Details to follow.
- Report:
  The Future Of B2B eCommerce
  September 2013
  Details to follow.
Anjali Yakkundi, John R. Rymer
- Report:
  Measure The Digital Experience Delivery Strategy's Impact On Business Performance
  July 2013
Benjamin Ensor
- Report:
  Justifying Investment In Mobile Banking
  July 2013
  The Business Case chapter of the Mobile Banking Strategy Playbook.
- Report:
  Justifying Your Mobile Insurance Strategy With ROI: Business Case
  December 2013
  The Business Case chapter of the Mobile Insurance Strategy playbook.
Boris Evelson
- Report:
  Get Ready For BI Change
  July 2013
  This is the change management report of the Business Intelligence (BI) playbook for Application Development & Delivery (AD&D) professionals.
Boris Evelson, Martha Bennett
- Report:
  Metrics And Methods For Effective BI Measurement
  October 2013
  This is the Benchmarks report of the Business Intelligence Playbook for Application Development & Delivery professionals.
- Report:
  Business Strategy Must Drive BI Strategy
  October 2013
  This is the strategic plan report of the Business Intelligence (BI) playbook for Application Development and Delivery (AD&D) professionals.
Brian Hopkins
- Report:
  The Patterns of Big Data
  May 2013

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PLANNED RESEARCH

Report:

Voice Of The Customer Program Vendor Overview, 2013

Report:

How To Use Text Analytics In VoC Programs

Report:

Skills, Staffing, Communication and Training

Report:

Align User Needs To Content Centric Technologies

Report:

CM Technology Selection Framework

Report:

People Based Performance Management

Report:

The Forrester Wave: Enterprise Content Management

Report:

Process Based Performance Management

Allison Smith

Report:

Where To Get Enterprise Customer Listening Support

Report:

Develop The Identity And Access Management Balanced Scorecard

Report:

Forrester Wave: Identity And Access Management Suites

Report:

Global Tech Market Outlook

Andrew Bartels, Charles S. Golvin

Report:

Ambient Computing

Report:

Forrester Security Program Strategic Plan Template

Report:

Best-In-Class Key Performance Indicators

Report:

Must Have Analytics For B2B eCommerce

Report:

Scenario-Based eCommerce Technology Evaluation Process

Report:

The Future Of B2B eCommerce

Anjali Yakkundi, John R. Rymer

Report:

Measure The Digital Experience Delivery Strategy's Impact On Business Performance

Report:

Justifying Investment In Mobile Banking

Report:

Justifying Your Mobile Insurance Strategy With ROI: Business Case

Report:

Get Ready For BI Change

Boris Evelson, Martha Bennett

Report:

Metrics And Methods For Effective BI Measurement

Report:

Business Strategy Must Drive BI Strategy

Report:

The Patterns of Big Data

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