Business Process Podcasts

Podcasts are short informational messages from our analysts on topics of interest to Business Process professionals.

William Band

• June 12, 2009 — Quick Ways To Get More Value From Your Investment In CRM
• January 26, 2009 — CRM Trends For 2009
• November 12, 2009 — The Top 19 Customer Management Technologies To Watch
• February 25, 2010 — The Top Six Ways to Get Value From Your CRM Deployment

Boris Evelson

• June 25, 2009 — Bulletproof BI Business Cases Are Now More Critical Than Ever
• May 13, 2010 — BI Implications Of SAP-Sybase Deal -- Plenty

Chip Gliedman

• June 17, 2009 — Improving Customer Service In Tough Economic Times

Paul D. Hamerman

• November 20, 2008 — HRM 2009 Trends

Rob Karel

• June 25, 2009 — Revisiting Product Information Management
• August 24, 2009 — Metadata Management: Getting Your Business Partners To Listen
• November 25, 2009 — Reviewing MDM Market Maturity
• February 26, 2010 — Trends in ETL Adoption
• June 30, 2010 — Master Data Management: It’s Not About The Data

James G. Kobielus

• April 14, 2009 — Mighty Mashups: Do-It-Yourself Business Intelligence For A Down Economy
• August 31, 2009 — Is BAM relavent In The Age Of Lean Processes?
• September 21, 2009 — In-Database Analytics - Heart of the Predictive Enterprise
• November 18, 2009 — Service Oriented Analytics - Tapping Into The Predictive Smarts Of Your Entire Organization
• November 25, 2009 — Insturmenting Your Enterprise For Maximum Predictive Power
• February 10, 2010 — The New Decade Of Advanced Analytics: Roll Over Rocket Scientists!
• June 30, 2010 — Social Media Analytics vs. Social Network Analysis
• June 30, 2010 — Predictive Process Platforms: What are the Killer Applications?
• August 3, 2010 — Advanced Analytics Helps You Nurture Customer Service Excellence

Craig Le Clair

• June 25, 2009 — Untamed Business Processes
• August 24, 2009 — Transparency: The Next Step In Compliance
• June 16, 2010 — Taming Invoice Processing: Still Work To Do
• June 25, 2010 — E-Signatures Get Ready For Transaction Volume Increase

Connie Moore

• June 26, 2009 — How To Select Your First BPM Project
• August 24, 2009 — Developing Process Skills For Your Business Analysts
• November 30, 2009 — Lean: The New Business Technology Imperative
• February 24, 2010 — Business Process Pros Hold the Key To Business Transformation (2)
• June 30, 2010 — How To Build Process Skills Throughout The Organization

Alexander Peters, Ph.D.

• February 24, 2010 — Business Process Pros Hold the Key To Business Transformation (1)
• February 24, 2010 — Governing BPM to Close the Business Technology Alignment Gap

Natalie Petouhoff, Ph.D.

• November 30, 2009 — Social Media Transforms Customer Service
• January 29, 2009 — Customer Service As A Necessity
• April 20, 2009 — Customer Service And Social Media

Clay Richardson

• July 27, 2009 — Are Process Mashups Ready For Primetime
• September 18, 2009 — Developing Your Lean Process Improvement Game Plan
• November 30, 2009 — Forge Your Lean Process Improvement Game Plan
• January 4, 2010 — Top Challenges For Process Professionals Leading Process Initiatives In 2010

Claire Schooley

• August 27, 2009 — The Millennials, The Next Power Generation In The Workforce
• October 16, 2009 — Videoconferencing Heats Up
• February 24, 2010 — Succession Planning, What It Is and Why It's Important
• June 8, 2010 — Corporate Mentoring Benefits Employee Development
• September 15, 2010 — Don’t Ignore Your Internal Talent When Looking For Future Leaders
• September 15, 2010 — The Challenge of a One-Stop Shop for HRM

Zach Thomas

• Zach Thomas — HR's Reactions To The Economic Downturn
• Zach Thomas — Hot Inquiries For HCM

Roy Wildeman

• February 25, 2010 — The State of PLM: A Tale of Two Markets
• May 28, 2010 — Using Social Computing To Build Differentiated Product Development Processes