Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

  • For Application Development & Delivery Professionals

    Report: Canvass Support For Your New Retail Architecture

    Application development and delivery (AD&D) professionals have to engineer differentiating connected consumer experiences from a web of overlapping systems of engagement such as eCommerce, suppl...

    • Downloads: 43
  • For Application Development & Delivery Professionals

    Report: Design Your Contact Center From The Outside In

    As more enterprises develop organizational and operational structures to better manage customer experience, they need to drive this down into contact center architectural design. Today's challen...

    • Downloads: 953
  • For Application Development & Delivery Professionals

    Report: A Radical Rethink Of Data Architecture For Customer Engagement

    A prerequisite to winning in the age of the customer is a deep and almost uncanny knowledge of customers and prospects. "Customer data" used to mean the data in customer relationship management ...

    • Downloads: 165
  • For Application Development & Delivery Professionals

    Report: Brief: Software Innovation Requires A Loosely-Coupled Application Architecture

    Amazon.com and its web-native cousins are the envy of many traditional organizations feeling pressure from competitors that innovate more rapidly. What's the critical enabler for rapid software ...

    • Downloads: 159
  • For Application Development & Delivery Professionals

    Report: Brief: Product APIs Create Distinct Customer Value And Opportunity

    There's a dark horse in the race to customer innovation through application programming interfaces (APIs). Through APIs, banks, healthcare firms, telcos, retailers, logistics firms, and many oth...

    • Downloads: 107
  • For Enterprise Architecture Professionals

    Report: Topic Overview: Service-Oriented Architecture For Enterprise Architects

    Most architects now recognize that service-oriented architecture (SOA) is much more than Web services (WS) standards and better application integration. SOA continues to gain industry recognitio...

    • Downloads: 3595
  • For Application Development & Delivery Professionals

    Report: Taking The Fog Out Of Cloud Computing: Infrastructure-As-A-Service

    Some of the most compelling cloud computing stories are public infrastructure-as-a-service (IaaS) stories: stories of companies using many servers for a short time and charging that use to a cre...

    • Downloads: 2532
  • For Application Development & Delivery Professionals

    Report: Topic Overview: SOA And Beyond For Enterprise Architects

    With 74% of the Global 2000 now using service-oriented architecture (SOA), most architects recognize that SOA is about much more than Web services and better application integration. SOA continu...

    • Downloads: 2517
  • For Application Development & Delivery Professionals

    Report: The Future Of Solution Architecture: Six Business Design Focal Points

    Borrowing words from science fiction writer William Gibson: The future of solution architecture is here — it's just not yet evenly distributed or highly integrated. Even with a long list o...

    • Downloads: 2076
  • For Application Development & Delivery Professionals

    Report: Top Priority For Cloud Planning: Integrate Cloud Computing Into Existing Architecture Strategies

    With the level of industry hype about cloud computing, CIOs may get the impression that adopting cloud-based offerings is a sure path to business benefit. But cloud computing is not the answer t...

    • Downloads: 2158
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