Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He is a leading expert on architectures and design approaches for building enterprise applications that are secure and resilient in the face of continuous business and technology change. This makes service-oriented architecture (SOA) one of Randy's primary focus areas. Since enterprise applications need much more than SOA, Randy led the development of Forrester's digital business architecture, which provides a broad architectural context around SOA. For seven years, Randy has been a driving force for Forrester's research on application architecture trends, concepts, patterns, and best practices.

Particular focus areas within Randy's research include general application architecture and design issues; overall SOA strategy; SOA platform and infrastructure strategy; core SOA design concepts; Web services architecture; and standards, SOA security, SOA, and Web services management. He also covers coordination and leadership of other analysts' SOA work. Randy continues to develop strategies and structures to guide enterprises' longer-term evolution toward digital business architecture.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a Big Five consultancy and in the retail and litigation support industries.


Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

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  • Marketing Leadership
  • Marketing Methods
  • For Marketing Leadership Professionals

    Tool:Communities Dominate Marketers' Emerging Media Plans

  • For Marketing Leadership Professionals

    Report:Choosing The Right Media Mix 2010: Europe

    From Creating Awareness To The Act Of Purchase

    Television is still the dominant medium to get messages in front of European consumers, but the Internet is now the primary medium consumers use to research their purchases. Within the digital...

    • Downloads: 654
  • For Marketing Leadership Professionals

    Report:US Mobile Search And Display Forecast, 2010 To 2015

    Mobile marketing dollars will near $2.8 billion with mobile search and display each representing 6% of interactive marketing spend in 2015 as marketers get their footing in the rapidly growing mobile...

    • Downloads: 963
  • For Marketing Leadership Professionals

    Charts & Figures:Provide Content That Is Timely And Actionable To Boost Immediacy

  • For Marketing Leadership Professionals

    Report:Mobile Apps For Marketing

    When And How Interactive Marketers Should Build Apps For Marketing Purposes

    Mobile apps hold exciting potential for interactive marketers to reach their audiences through mobile devices in ways the mobile Web can't. But today, mobile apps receive a mixed response from...

    • Downloads: 490
    • Rating:
  • For Marketing Leadership Professionals

    Report:Four Steps To Tackle The Shift To The Customer Life Cycle

    Forrester believes that chief marketing officers (CMOs) must abandon the century-old marketing/sales funnel and embrace the customer life cycle in order to better manage their customers' interaction...

    • Downloads: 659
    • Rating:
  • For Marketing Leadership Professionals

    Report:Appealing To Consumers With Mass-Customized Product Strategies

    Entice Customers Into The Loyalty Cycle

    While appealing to customer needs is always important in product strategies, it's imperative for mass-customized offerings in particular. Buyers must have the right options available to them —...

    • Downloads: 358
  • For Marketing Leadership Professionals

    Report:Investing In Tech Marketing, 2011

    Introducing The Forrester Marketing Flywheel For Assessing Budget Allocations

    The tech industry is returning to expansion mode, and tech marketers must gear up to drive profitable revenue growth for their companies. However, unlike previous generations of tech industry growth,...

    • Downloads: 852
  • For Marketing Leadership Professionals

    Tool:The Mobile Velocity Scorecard

  • For Marketing Leadership Professionals

    Tool:PC And Mobile Internet Usage Growth

  • For Marketing Leadership Professionals

    Report:How To Get Started With Mobile Display

    Display marketers are eager to launch mobile campaigns. But they face challenges such as audience fragmentation, a chaotic vendor landscape, and myriad new technologies and devices. In order to...

    • Downloads: 618
  • For Marketing Leadership Professionals

    Tool:Display Media Preferences Change

  • For Marketing Leadership Professionals

    Report:US Interactive Marketing Forecast, 2011 To 2016

    Spend Will Near $77 Billion As Interactive Gains Legitimacy In The Mix

    By 2016, advertisers will spend $77 billion on interactive marketing — as much as they do on television today. Search marketing, display advertising, mobile marketing, email marketing, and...

    • Downloads: 3367
    • Comments: 2
    • Rating:
  • For Marketing Leadership Professionals

    Report:Evaluate Your Marketing Optimization Readiness

    Assessment: The Marketing Mix Optimization Playbook

    To ensure continued success in this age of increasingly fragmenting audiences and multiplying communication platforms, marketers need to adapt their strategies and tactics to optimally allocate their...

    • Downloads: 222
  • For Marketing Leadership Professionals

    Report:Digital Marketing: The Future Of Mobile Is Context

    Mobile Transforms How Interactive Marketers Engage With Customers

    Consumers will adopt and use convenient services and products. On mobile phones, this means services that offer immediacy and simplicity through a highly contextual experience. Context — the...

    • Downloads: 1396
  • For Marketing Leadership Professionals

    Client Inquiry:How Are Brands Encouraging Social Interaction On Mobile Devices?

    How are brands using social and encouraging consumers to interact with social on mobile devices, especially in automotive?

    • For Marketing Leadership Professionals

      Report:2011 Mobile Trends

      For consumer product strategy professionals who want to engage with their customers in the mobile environment, navigating the complex mobile ecosystem with its many different devices, platforms, and...

      • Downloads: 5979
      • Comments: 2
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    • For Marketing Leadership Professionals

      Report:Forrester Research Interactive Marketing Forecast By Industry, 2011 To 2016 (US)

      ForecastView Spreadsheet

      Interactive marketing spending segmented by industries. Each industry's IM spending is further broken into the various components of IM: display, paid search, SEO, email, and mobile advertising.

      • Downloads: 3
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    • For Marketing Leadership Professionals

      Report:Gamification: "Level Up" Your Strategic Approach

      Over the past year, marketers have made the shift from learning about the meaning of gamification to incorporating it into their strategies. But so far, the results have been mixed, as the...

      • Downloads: 87
    • For Marketing Leadership Professionals

      Report:Marketing Strategy For The Mobile Mind Shift

      Delivering Utility At Speed To Perpetually Connected Customers

      Customers are in the midst of a total mind shift. As a result of their perpetual mobile connections, their expectations have changed. They're not interested in your messaging and logos. They want...

      • Downloads: 406
    • For Marketing Leadership Professionals

      Report:Partner Up For Influencer Marketing

      Work With Key Collaborators To Identify And Engage Influencers

      Interactive marketers are often responsible for influencer marketing programs, particularly within business-to-consumer (B2C) organizations. But identifying and engaging influencers is both complex...

      • Downloads: 376
    • For Marketing Leadership Professionals

      Tool:Interactive Marketers Express Interest In Mobile Marketing

    • For Marketing Leadership Professionals

      Report:"Smart Body, Smart World" For Marketers

      Sensor Devices Disrupt Marketing Practices

      Your customers are becoming even more connected. Sensor-laden devices on our bodies, in our homes, in our cars, and virtually everywhere else are creating new opportunities and demands for marketers....

      • Downloads: 258
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    • For Marketing Leadership Professionals

      Report:2012 Interactive Marketing Predictions

      Marketing Gets Customized For Social, Local, Mobile, Multiscreen Consumers

      Social is not a channel, and mobile goes beyond the smartphone. In 2012, marketers will get this concept and realize that their customer is truly "always on." The customer of 2012 expects customized,...

      • Downloads: 1671
    • For Marketing Leadership Professionals

      Report:How To Choose Partners For Social Marketing

      Tools And Technology: The Social Marketing Playbook

      This report outlines how interactive marketers can choose the right tools and partners for their social marketing programs. As an interactive marketer, you need to use new social technologies —...

      • Downloads: 913
      • Comments: 3
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