About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Randy serves Application Development & Delivery Professionals. He is a leading expert on architectures and design approaches for building enterprise applications that are secure and resilient in the face of continuous business and technology change. This makes service-oriented architecture (SOA) one of Randy's primary focus areas. Since enterprise applications need much more than SOA, Randy led the development of Forrester's digital business architecture, which provides a broad architectural context around SOA. For seven years, Randy has been a driving force for Forrester's research on application architecture trends, concepts, patterns, and best practices.
Particular focus areas within Randy's research include general application architecture and design issues; overall SOA strategy; SOA platform and infrastructure strategy; core SOA design concepts; Web services architecture; and standards, SOA security, SOA, and Web services management. He also covers coordination and leadership of other analysts' SOA work. Randy continues to develop strategies and structures to guide enterprises' longer-term evolution toward digital business architecture.
Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a Big Five consultancy and in the retail and litigation support industries.
Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.
The Mix Will Shift Over Time, But IP WANs Are Here To Stay
Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...
What should we be avoiding during mobile contracting?
What are the key considerations when developing a global telecom services RFP?
This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current communications...
Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing...
Take Seven Steps Now Under The Charter Of A Mobility Council
Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

What is the best way to procure smartphones?
Use Industry Standard Metrics And Thresholds For Guidance
Sourcing and vendor management (SVM) professionals at large multinational companies (MNCs) want to ensure that global service-level agreements (SLAs) for managed network services are as strong as...
Why is it so important that I prioritize a mobility strategy?
This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.
What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?
What are the trends in adoption and use of Ethernet WAN services by very large global organizations?
We're suddenly getting long-distance bills 10 times higher than before after we reassigned about half our lines to a competitor for business contingency reasons. Somehow, we lost our discount...
A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...
Dan Bieler, Brownlee Thomas, Frederic Giron, Stefan Ried, Chris Mines, Pascal Matzke, Jennifer Belissent T-Systems hosted its 2012 analyst & sourcing advisor event recently. To be sure,...
Strategic Plan: The Telecommunications And Mobility Sourcing Playbook
Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...
Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...
Business Value: The Telecommunications And Mobility Sourcing Playbook
Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...
Business users often view IT SVM as a bottleneck to getting new technologies that will make them more personally and professionally productive and that also will help ensure their firm’s...
A feature checklist for evaluating global Unified Communications (UC) service providers.
SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...