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Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He is a leading expert on architectures and design approaches for building enterprise applications that are secure and resilient in the face of continuous business and technology change. This makes service-oriented architecture (SOA) one of Randy's primary focus areas. Since enterprise applications need much more than SOA, Randy led the development of Forrester's digital business architecture, which provides a broad architectural context around SOA. For seven years, Randy has been a driving force for Forrester's research on application architecture trends, concepts, patterns, and best practices.

Particular focus areas within Randy's research include general application architecture and design issues; overall SOA strategy; SOA platform and infrastructure strategy; core SOA design concepts; Web services architecture; and standards, SOA security, SOA, and Web services management. He also covers coordination and leadership of other analysts' SOA work. Randy continues to develop strategies and structures to guide enterprises' longer-term evolution toward digital business architecture.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a Big Five consultancy and in the retail and litigation support industries.


Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Research Coverage:

Application Architecture, Application Development, Application Development Processes & Tools, Digital Business Architecture, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, Oracle, SOA & Web Services, SOA Management & Web Services Management, SOA Platforms

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88 results in Reports

  • Randy Heffner

  • For Application Development & Delivery Professionals

    Report:Don't Just Maintain Business Applications, Raise Business Responsiveness

    Continuous Improvement: The Business Applications Playbook

    Paul D. Hamerman, Randy Heffner, John R. RymerJune 18, 2013

    While big projects such as delivering new off-the-shelf or custom-built applications help your organization achieve excellent business outcomes, sustaining these outcomes requires that your...

    • Downloads: 4

  • For Application Development & Delivery Professionals

    Report:Establish Your API Design Strategy

    APIs Are A Key Embodiment Of Your Digital Business

    Randy HeffnerJune 11, 2013

    When designed well, application programming interfaces (APIs) for the open Web create a wide range of business opportunity. The problem that application development and delivery (AD&D) professionals...

    • Downloads: 139
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Mobile Solution Architecture: User Authentication Is The Foundation Of Mobile Trust

    Start Small And Keep An Eye On The Breadth Of Your Future Mobile Scenarios

    Randy HeffnerApril 12, 2013

    User authentication is a key foundation of security for mobile apps — as it is for application security in general. Determining which authentication approach to use for your mobile solution...

    • Downloads: 292
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Use A Reference Architecture To Speed Cross-Channel Digital Experience Delivery

    Forrester's Digital Experience Reference Architecture Balances Four Opposing Forces

    Randy HeffnerNovember 21, 2012

    Four opposing forces complicate digital experience delivery: the need for speed of initial delivery and ongoing change, the need to deliver experiences that are coherent and familiar across channels...

    • Downloads: 436
    • Rating:

  • For Application Development & Delivery Professionals

    Report:How To Implement Digital Business Design

    Move Deliberately, But Carefully, Toward Forrester's Vision For The Future Of Integration

    Randy HeffnerNovember 8, 2012

    Application development and delivery (AD&D) professionals need a foundation for recasting their integration strategies to meet 21st-century demands for business agility. Forrester's vision for...

    • Downloads: 326
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Digital Business Design Is The New Integration

    Create A Cohesive Business From Your (Seemingly Random) Collection Of Applications And Data

    Randy HeffnerNovember 8, 2012

    Integration is a perennial challenge for application development and delivery (AD&D) professionals. Vintage, monolithic applications are hard to deal with, and point solutions abound, including point...

    • Downloads: 485
    • Rating:

  • For Enterprise Architecture Professionals

    Report:Craft Your Business Change Delivery Process For Sustainable Business Agility

    Implementation And Operation Methods: The EA Method Playbook

    Randy HeffnerAugust 31, 2012

    IT's traditional approach to delivering business change is broken. Siloed solution delivery projects struggle to keep up with the pace of business. Agile development, lean software, and business...

    • Downloads: 373

  • For Enterprise Architecture Professionals

    Report:Build Your Stepwise Strategy For Business-Centered EA

    Strategic Plan: The EA Method Playbook

    Randy HeffnerAugust 31, 2012

    This report describes the strategic plan of Forrester's EA method playbook — our set of high-value practices that enterprise architects should use to help their organizations plan, architect,...

    • Downloads: 451

  • For Enterprise Architecture Professionals

    Report:Architect For The Next Digital Decade

    Vision: The EA Method Playbook

    Randy HeffnerAugust 31, 2012

    In the midst of continuing economic, political, competitive, and technological disruption over the next decade, your enterprise architecture (EA) practice will flounder unless it gains clear vision...

    • Downloads: 670
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Design Your Contact Center From The Outside In

    Strategic Plan: The Contact Centers For Customer Service Playbook

    Art Schoeller, Randy HeffnerAugust 9, 2012

    As more enterprises develop organizational and operational structures to better manage customer experience, they need to drive this down into contact center architectural design. Today's challenge is...

    • Downloads: 601
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Integrate Cloud Into Existing Architecture Strategies

    Strategic Plan: The Cloud Computing Playbook

    Randy HeffnerMay 11, 2012

    With the level of industry hype about cloud computing, CIOs may get the impression that adopting cloud-based offerings is a sure path to business benefit. But cloud computing is not the answer to all...

    • Downloads: 1043
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Integrated SOA Governance, Q1 2012

    Software AG, Progress Software, IBM, And SOA Software Lead; Oracle, WSO2, And Tibco Software Have Strong Solutions

    Randy HeffnerJanuary 17, 2012

    In Forrester's 121-criteria evaluation of integrated service-oriented architecture (SOA) governance vendors, we found that Software AG, Progress Software (Progress), IBM, and SOA Software lead the...

    • Downloads: 926
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: SOA Service Life-Cycle Management, Q1 2012

    Software AG, Progress Software, And SOA Software Lead; IBM, Oracle, HP, And WSO2 Have Strong Solutions

    Randy HeffnerJanuary 6, 2012

    In Forrester's 55-criteria evaluation of service-oriented architecture (SOA) service life-cycle management (SLM) vendors, we found that Software AG, Progress Software, and SOA Software lead the pack....

    • Downloads: 924
    • Comments: 2
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Standalone SOA Management Solutions, Q4 2011

    Progress Software Leads; IBM, SOA Software, WSO2, And Managed Methods Have Strong Solutions

    Randy HeffnerDecember 2, 2011

    In Forrester's 51-criteria evaluation of standalone service-oriented architecture (SOA) management solution vendors, we found that Progress Software leads the pack with its broad and deep...

    • Downloads: 681

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: SOA Application Gateways, Q4 2011

    Layer 7, Vordel, IBM, and Forum Systems Lead, With Intel Close Behind

    Randy HeffnerNovember 18, 2011

    In Forrester's 45-criteria evaluation of service-oriented architecture (SOA) application gateway vendors, we found that Layer 7 Technologies (Layer 7), Vordel, IBM, and Forum Systems lead the pack...

    • Downloads: 932

  • For Application Development & Delivery Professionals

    Report:Conceptual Architecture: Overview

    Alex Cullen, Randy HeffnerJuly 1, 2011

    A conceptual architecture is a tool that enterprise architects can use to enhance communication, provide context, and aid direction setting. Though there are many situations in which an architect...

    • Downloads: 1280

  • For Application Development & Delivery Professionals

    Report:Conceptual Architecture Tool Kit

    Randy Heffner, Alex CullenJuly 1, 2011

    A conceptual architecture is a tool that enterprise architects can use to enhance communication, provide context, and aid direction setting. Though there are many situations in which an architect...

    • Downloads: 91

  • For Application Development & Delivery Professionals

    Report:The Future Of Solution Architecture, Part 2: User Roles Within A Business Capability

    Design Around User Roles, Not Application Silos

    Randy HeffnerJune 8, 2011

    In the siloed application mindset of 20th-century solution models, a key design question is, "How should we build the user interface (UI) for this application?" By contrast, the appropriate design...

    • Downloads: 1024

  • For Application Development & Delivery Professionals

    Report:Build SOA Success With A Business-Focused Approach To SOA Design And Governance

    Recent Survey Results Show Higher SOA Satisfaction With A Business Approach

    Randy HeffnerMay 27, 2011

    Listen to industry discussion of service-oriented architecture (SOA), and you are likely to get the impression that SOA is best thought of as a technical approach for application integration. While...

    • Downloads: 719
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Future Of Solution Architecture, Part 1: Business Processes Within A Capability

    Processes Provide Structure; BPM And Other Technologies Enable Rich, Ongoing Process Optimization

    Randy HeffnerMay 9, 2011

    Your organization's business processes cut across application boundaries, but traditional architectures reinforce these boundaries. In contrast with 20th-century solution models, which center on...

    • Downloads: 1563

  • For Application Development & Delivery Professionals

    Report:SOA Adoption 2010: Still Important, Still Strong

    Randy HeffnerMarch 22, 2011

    Forrester's survey data shows that service-oriented architecture (SOA) still has strong penetration and high satisfaction rates. Even though today's headlines focus more on cloud computing, mobile...

    • Downloads: 727

  • For Application Development & Delivery Professionals

    Report:The Future Of Solution Architecture: Six Business Design Focal Points

    Move From Application And Outsourcing Silos Toward Building Your Business

    Randy HeffnerMarch 18, 2011

    Borrowing words from science fiction writer William Gibson: The future of solution architecture is here — it's just not yet evenly distributed or highly integrated. Even with a long list of...

    • Downloads: 1941

  • For Application Development & Delivery Professionals

    Report:Forrester's Enterprise Reference Architecture Tool Kit: Overview

    Materials To Promote Understanding Reference Architectures And Their Value

    Randy Heffner, Alex CullenMarch 4, 2011

    Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises often...

    • Downloads: 1594

  • For Application Development & Delivery Professionals

    Report:Forrester's Enterprise Reference Architecture Tool Kit: Examples And Process Guides

    Randy Heffner, Alex CullenMarch 4, 2011

    Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises create...

    • Downloads: 155

  • For Application Development & Delivery Professionals

    Report:Forrester's Enterprise Reference Architecture Tool Kit: Documentation Templates

    Randy Heffner, Alex CullenMarch 4, 2011

    Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises create...

    • Downloads: 145
 
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