For Business Process Professionals

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	March 2, 2009 20 Steps To Delivering The Perfect Order Adapt To Change While Delighting Customers, Suppliers, And Partners by R "Ray" Wang with Sharyn Leaver, Meghan Donnelly

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Executive Summary

Managing a perfect order has always been hard, even more so today because of declining sales, shrinking operating margins, and labor force reductions. So how can today's business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help answer these questions, Forrester has developed a best practices checklist of 20 steps required to support a perfect order. Business process and applications professionals can score themselves on their ability to achieve the delivery of a perfect order and then use metrics to determine overall effectiveness of their perfect order processes using Forrester's perfect order index.

TABLE OF CONTENTS

• Achieving A Perfect Order Is More Critical — And Difficult — Than Ever
• Learn To Overcome The Typical Barriers To Success

RECOMMENDATIONS

• Apply Perfect Order Metrics To Track Success

WHAT IT MEANS

• Investment In Perfect Orders Can Fuel Your Post-Recession Recovery
• Related Research Documents

This is an excerpt

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