For Business Process Professionals

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	February 17, 2006 Altiris Provides An Integrated Service Desk Management Suite For Midsize Organizations The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

Altiris, a rapidly growing player in the asset and systems management market, offers a full-featured service management solution in conjunction with the company's asset and life-cycle tools. As a result, the product is particularly strong in asset and configuration management. Additional tools for remote control, desktop backup and recovery, network management, and security management allow the company to offer an integrated suite that should solve most of the needs of a PC-centric service desk. The packaging of the service desk suite as a component of the asset and lifecycle toolset has led this offering to be something of a stealth product in the service desk market.

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