For IT Services Professionals

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	February 15, 2006 Anatomy Of An Outsourcing Deal A Management Primer Of Process, Best Practices, And Risk Management by Paul Roehrig, Ph.D. with Christine Ferrusi Ross, Tom Pohlmann, Richard Peynot, Olivia Ester, Samuel Bright	Average: 8  (4 ratings)

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Executive Summary

Although there are legions of consultants and mountains of technical documentation on outsourcing, executives and managers considering a new or refined outsourcing strategy are too often left without even a basic map to help navigate. Every complex deal has challenges, but managers need to be armed with an understanding of the end-to-end flow of the deal and how to manage the inevitable surprises. Understanding the overall process and common high-impact risks — and having course correction systems in place — will help set a trajectory for successful business and technical transformation, rather than a front-page outsourcing calamity.

TABLE OF CONTENTS

• Forewarned, Forearmed — To Be Prepared Is Half The Victory
• Phase 1: Strategy Development And Decisions
• Phase 2: Supplier Selection And Contract Negotiation
• Phase 3: Sourcing Deal Implementation
• Phase 4: Continuous Improvement And Ongoing Governance

RECOMMENDATIONS

• Guidance For Next Steps Toward Outsourcing
• Related Research Documents

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